Telesales to 16 telephone numbers
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Post a project like this- Posted:
- Proposals: 6
- Remote
- #1930416
- Completed
Description
They have had previous dealings with our company, so not entirely cold-calling.
Eamon H.
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Hi Eamon are these UK calls and to landlines not mobiles? What is the nature of the call i.e to get feedback about a product or see why they moved away from the company? Vicky
Eamon H.12 Mar 2018They are landline calls to NHS GP Surgeries.
We had a guy reselling our software, acting as a reseller through his own company. However, during 2016 and unknown to us, he produced his own version of the software. He then in April 2017 transferred all the customers to his new product.
We have since found out that he messed this up somewhat, and displeased many of the customers. Unfortunately for us, the customers associate our product with him.
The purpose of these calls is to primarily find out how much damage he has done to our brand. A secondary goal is to find out if these people will be ever interested in buying our product again.