Seeking Native English Speaker to Handle Incoming Calls

Description:
We are a small but growing Polish-run construction company based in the UK, specialising in external wall insulation (EWI). We are looking for a reliable and professional English-speaking person to answer incoming phone calls from potential clients and take basic enquiry details.

You don’t need technical knowledge — just a friendly, clear voice and good communication skills. We will provide a simple script and a list of what to ask the caller.

Your tasks will include:

Answering phone calls during business hours (we’ll agree times in advance)

Taking basic details: name, postcode, phone number, type of enquiry

Logging the information into a simple online form or sending it to us by message/email

Scheduling callbacks when necessary


Requirements:

Native English speaker or near-native fluency

Friendly and professional phone manner

Reliable access to a quiet place to take calls

Punctual and organised


Preferred:

Previous experience in receptionist, VA, or customer service roles

Based in the UK or familiar with UK time zone


Type of contract:
Freelance / self-employed
This is not a full-time role. Perfect for someone looking for flexible hours and extra income.

Payment:
To be discussed — we’re open to either:

Pay-per-call model
or

Flat monthly fee (e.g. for handling up to X calls/month)


We are looking for someone long-term who will become part of our trusted team.

If you're interested, please apply with a short message about your experience and availability.

We look forward to hearing from you!