"New Customer" Conversion Phone Sales

Position Purpose

This appointment operates as the primary professional gateway for landlords, managing agents, and property operators seeking immediate guidance on regulatory compliance and enforcement exposure within England, with responsibility to convert those enquiries into paying clients.

This is a sales role requiring strong human sales skills and availability for UK working and evening hours, making UK based candidates most suitable.

Comfort must be demonstrated in asking direct and sometimes difficult questions to obtain accurate and truthful answers.

Information must be gathered efficiently and prospects must be guided with authority to book and pay for a consultation.

Each lead will already have identified a need for the firm’s services.

The role requires structured interviewing, qualification against the firm’s offering, and progression to a paid, high value consultation with the Casework Director.

Responsibility includes disciplined management of inbound and outbound communications, rapid extraction of relevant information, and structured progression of enquiries into retained legal consultations valued in excess of £500.

This is not an administrative post.

This is a revenue enabling, compliance sensitive, front line role requiring judgement, authority, and measurable commercial impact.

Key Responsibilities

All telephone engagements must be conducted promptly, professionally, and with controlled authority.

Approved diagnostic frameworks and scripts must be followed precisely during initial development in the role.

Conversations must be steered firmly to maintain focus, clarity, and relevance.

All required data must be captured accurately in real time and recorded in compliance with internal standards.

The seriousness of each legal issue must be assessed through structured questioning, with matters triaged appropriately.

Where appropriate, callers must be confidently guided towards booking a paid consultation.

Financial transactions must be processed calmly, securely, and in accordance with company procedures.

Between 20 and 30 calls per day will be managed once established in the role.

A minimum of 2 structured triage calls per hour is expected during a 6 to 7 hour working day once competent.

All personal and case information must be verified verbally and confirmed for accuracy.

All post booking communications must be triggered correctly without omission.

Any inconsistency, uncertainty, or legal risk must be escalated immediately.

Absolute Requirements

Fluent spoken English is mandatory, delivered with clarity, confidence, and a professional tone.

A natural alignment with England based communication standards is required.

A working understanding of UK address structures, postcode formats, local authority terminology, and regulatory language is essential.

Strict adherence to process and compliance protocols is non negotiable.

Each call must be conducted with calm authority and commercial awareness.

Experience Required

Prior experience in a structured telephone environment such as professional services intake, regulated sales, or call centre operations is required.

Proven success in converting prospects into paid professional services is essential.

Experience handling high value transactions and processing card payments by telephone is required.

Experience working in target driven environments is expected.

Exposure to legal, property, or compliance sectors is desirable.

Skills and Attributes

Strong listening capability with the ability to isolate key facts quickly.

Ability to redirect conversations while maintaining authority.

Commercial confidence to secure payment when appropriate.

High attention to detail with zero tolerance for inaccuracy.

Resilience under sustained call volume.

A composed and authoritative telephone presence.

Professional scepticism with no assumptions made.

Security and Integrity

References must be verifiable.

Background screening will be required.

Confidentiality and data protection standards must be upheld at all times.

Sensitive legal and financial information will be handled, requiring absolute integrity.

Working Pattern

Availability of 6 to 7 hours per day is required.

Call volumes must be managed within that period without backlog.

Flexibility may be required to meet demand.

Final Statement

This appointment sits at the commercial heart of the organisation.

It requires discipline, structure, authority, and commercial awareness.

This role suits an individual who understands that precision and control generate trust and results, and who is capable of converting new customer engagement into retained business through structured relationships.