Moderator for a Free Dating Site

We are launching a new free dating site, aimed at singles in the UK and Australia.

One of the key roles we are looking to fill is that of a part-time Site Moderator.

Job Specification

The Site Moderator will be responsible for monitoring and moderating user-generated content to ensure that our dating service remains a safe, fun and fruitful environment for its members. S/he will provide excellent member service where required, and help cultivate a strong community around the brand.

Responsibilities

Review and moderate all new user profile pictures and descriptions
Manage and communicate with reported profiles
Track and remove previously banned users
Draft a set of Moderation Guidelines and then ensure they kept are up-to-date
Deal with member queries, process emails and complaints, and escalate when necessary
Produce reports on relevant moderation statistics, issues and outcomes
Regularly feed back insights gained from site moderation to the management team
Monitor industry and company information and news to anticipate potential issues

Requirements

Great interpersonal skills
Good written English
Some knowledge of online dating issues and cool under pressure
Strong organisational and multitasking skills, and a proactive approach
Working operational knowledge and understanding of online community platform moderation tools
Knowledge of the Company’s industry and targeted demographic’s culture, as well as internet culture
Ability to communicate information and report statistics effectively
Team player, detail focused and reliable
Good technical understanding and can pick up new tools quickly
Have a good knowledge of principles of customer service
Available to work days, evening, as well as weekends as and when required.