Customer Service Admin / Call Centre
- or -
Post a project like this$24/hr
- Posted:
- Proposals: 20
- Remote
- #2144820
- Expired
Recruiter, Project Manager, Translator, Data Entry, Virtual Assistant, Audio Editor, Customer Service Agent, Video Editor
Cagayan de Oro
2374832242569016637032399512236125223959372250793166991523884992376350759638793410
Description
Experience Level: Intermediate
To manage Customer Satisfaction, Customer Service Level Agreement’s (SLA's) and Technician/Agent workflow by the daily scheduling of services adhering to the Branch Call Coordinator specific procedure.
Description
Full time Temporary (Permanent after Probation)
Location: Rydalmere NSW
Rate: $23.80 per hour
Key Tasks:
Perform all activities within team rostered schedule time
Answer all telephone queues in a timely manner appropriate for the service being requested and in accordance with set team KPI’s; ensuring an efficient, professional and friendly telephone services environment.
Participate in meetings to improve productivity, resolve customer service issues and manage workload of team
Correct logging of Service activities into system including the transcribing of OEM calls where required
Updating of service activities including but not limited to: technician notes and ordering correct parts where appropriate.
Perform closure of service activities by recording correct labour Hours, Travel and service details including the consumption of all parts usage and costing.
Updating of Agent charges into service calls via the mandatory Procure updating routines to correspond to agent invoicing.
Work with other CRG team members to ensure monitoring of customer service activities to achieve contracted SLA performance, prompt closure and the accurate invoicing of all service activities.
Requirements:
Proficient in relevant computer applications (desirable)
Knowledge of call centre telephony and technology (desirable)
Good data entry and typing skills (desirable)
Knowledge of administration and clerical processes (desirable)
Experience and Attributes:
Excellent communication skills, both verbal and written.
Be able to actively participate in team environment.
Good organisation skills with ability to manage own work routine.
Experience in Service Related Industry.
Good data entry/keyboard skills
Excellent Time Management Skills and able to work under pressure
Computer skills including Excel, Word, Outlook - Desirable.
Description
Full time Temporary (Permanent after Probation)
Location: Rydalmere NSW
Rate: $23.80 per hour
Key Tasks:
Perform all activities within team rostered schedule time
Answer all telephone queues in a timely manner appropriate for the service being requested and in accordance with set team KPI’s; ensuring an efficient, professional and friendly telephone services environment.
Participate in meetings to improve productivity, resolve customer service issues and manage workload of team
Correct logging of Service activities into system including the transcribing of OEM calls where required
Updating of service activities including but not limited to: technician notes and ordering correct parts where appropriate.
Perform closure of service activities by recording correct labour Hours, Travel and service details including the consumption of all parts usage and costing.
Updating of Agent charges into service calls via the mandatory Procure updating routines to correspond to agent invoicing.
Work with other CRG team members to ensure monitoring of customer service activities to achieve contracted SLA performance, prompt closure and the accurate invoicing of all service activities.
Requirements:
Proficient in relevant computer applications (desirable)
Knowledge of call centre telephony and technology (desirable)
Good data entry and typing skills (desirable)
Knowledge of administration and clerical processes (desirable)
Experience and Attributes:
Excellent communication skills, both verbal and written.
Be able to actively participate in team environment.
Good organisation skills with ability to manage own work routine.
Experience in Service Related Industry.
Good data entry/keyboard skills
Excellent Time Management Skills and able to work under pressure
Computer skills including Excel, Word, Outlook - Desirable.
Amanda S.
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Last project
8 May 2024
Australia
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Hi, is this a remote job. Can one work from other country who has good experience of customer services.
-
Hi Amanda
Can this work be completed from NZ?
Thanks
Harriet
718351714849
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