UK legal advice for my small rental clothing company
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Fully insured legal professional for start ups SMEs and owner managed businesses.
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Professional, UK Regulated Legal services. For business & personal needs - Extensively insured.
Manchester
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Description
Experience Level: Intermediate
I need some legal advice on two matters related to my clothing rental company in the UK, firstly we recently rented some items to a customer who has failed to return these items to us using the prepaid returns label provided.
Secondly, I had rented out a bag to a client last year, she didn't return it and had damaged the earrings. We reached out to her as she would have to replace/repair the goods in line with our terms and conditions, however she claimed that the bag was sent back. We then decided to file a dispute through the small claims court, she then asked us for a mediation call through the courts which we then agreed to. She didn't bother turning up to this, so we proceeded to submit our witness statement and bundle. We then had to pay over £350 for the hearing fee. The court hearing took place last week, I had written to the court to inform them that I wouldn't be in attendance, however it seems that they receive that and my absence was taken negatively and the claim was struck out. FYI she didn't attend either, I would like to revisit this as she is sitting on an expensive bag and I think we were treated incredibly unfairly by the court.
Secondly, I had rented out a bag to a client last year, she didn't return it and had damaged the earrings. We reached out to her as she would have to replace/repair the goods in line with our terms and conditions, however she claimed that the bag was sent back. We then decided to file a dispute through the small claims court, she then asked us for a mediation call through the courts which we then agreed to. She didn't bother turning up to this, so we proceeded to submit our witness statement and bundle. We then had to pay over £350 for the hearing fee. The court hearing took place last week, I had written to the court to inform them that I wouldn't be in attendance, however it seems that they receive that and my absence was taken negatively and the claim was struck out. FYI she didn't attend either, I would like to revisit this as she is sitting on an expensive bag and I think we were treated incredibly unfairly by the court.
Shika B.
100% (6)Projects Completed
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31 Oct 2023
United Kingdom
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