Virtual Assistant - Phone & Online
- or -
Post a project like this£14/hr(approx. $18/hr)
- Posted:
- Proposals: 58
- Remote
- #4181949
- Expired
General Virtual Assistant, Customer Support Specialist, Appointment Setter, Data Entry Specialist, Journalist, English Tutor, Writer, Transcriber
Kalibo (poblacion)
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Description
Experience Level: Entry
We are looking for someone to divert our phones to to answer during the day. and deal with customer enquiries most of which come by telephone - a few by email.
You should be available between 10am-4pm Monday-Friday. Most calls will be requesting an appointment to measure which can be booked in on our online diary or checking status update on an order. This will either be available on our online system or you may have to email our workshop to check and call the customer back.
Most calls are short - generally less than 2 minutes.
There will also be around 2-3 hours per week phoning customers with quotes or booking fittings.
We envisage paying a retainer and then a rate per call or per minute on the phone - our system can work this out and provide reports if required.
Number of calls varies. For example today we only had 4 calls, some days we can have 15-20.
Your proposal should include your retainer fee and your rate per call/minute.
This will be temporary between now and August 2024.
You should be available between 10am-4pm Monday-Friday. Most calls will be requesting an appointment to measure which can be booked in on our online diary or checking status update on an order. This will either be available on our online system or you may have to email our workshop to check and call the customer back.
Most calls are short - generally less than 2 minutes.
There will also be around 2-3 hours per week phoning customers with quotes or booking fittings.
We envisage paying a retainer and then a rate per call or per minute on the phone - our system can work this out and provide reports if required.
Number of calls varies. For example today we only had 4 calls, some days we can have 15-20.
Your proposal should include your retainer fee and your rate per call/minute.
This will be temporary between now and August 2024.
Hailey D.
100% (1)Projects Completed
1
Freelancers worked with
1
Projects awarded
25%
Last project
8 Apr 2024
United Kingdom
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