Serviced apartment / Airbnb guest virtual manager
- or -
Post a project like this£20/hr(approx. $25/hr)
- Posted:
- Proposals: 25
- Remote
- #3875091
- Expired
I'm a multitasking specialist | Virtual Administrative Assistant in general
Rio de Janeiro
Customer Service/ Inside Sales Representative; Administrative Assistant; Logistics Specialist
Dasmarinas
804714791053269059805903862990385119016922893252289065768882123886046888311968820193
Description
Experience Level: Expert
Estimated project duration: Ongoing
I need an experienced virtual assistant to manage a growing portfolio of holiday homes and serviced apartments.
We have 1 holiday home and 2 serviced apartments currently live, with more in the pipeline coming online in late 2023.
They are high end properties and the experience we deliver to our guests is 5*.
We need to focus on growing the business, so we need an experienced virtual manager to continue delivering an outstanding service to guests, and also manage the listings/adverts and pricing so that we maximise occupancy and nightly rates.
This is potentially a long term position once we find the right person. We want you to become an integral part of the team.
After a trial period there can be target based bonus scheme - i.e. for periods where we exceed our target revenue (occupancy x nightly rates) you receive a bonus.
Tasks will include:
- proactively managing pricing and special deals to maximise occupancy and nightly rates
- communicating with guests
- creating new listings on OTAs (Airbnb, booking.com, Vbro etc)
- manage bookings via our channel manager and dynamic pricing app
- create and manage an online guest guidebook
- liaise with our housekeeping team
- liaising with our maintenance team to address any physical maintenance
- liaising with our finance team
Required skills:
- you must have experience managing vacation rentals/ Airbnb listings etc
- you must have excellent communication skills and written English
- you must be able to use: Smoobu, Beyond Pricing, all major OTAs, MS Teams, Asana
We are an Apple / Mac based company so use of a Mac is preferred to avoid file sync issues.
Please contact me if you are suitable and want to join an ambitious team.
Links to 2 of our existing properties can be found here:
https://www.airbnb.co.uk/rooms/44644394?preview_for_ml=true&source_impression_id=p3_1678373732_goCyjwsLrl326cPe
https://www.airbnb.co.uk/rooms/730158852155381983?preview_for_ml=true&source_impression_id=p3_1678373743_wghM6yobXPkfHyoC
Thank you.
Tom
We have 1 holiday home and 2 serviced apartments currently live, with more in the pipeline coming online in late 2023.
They are high end properties and the experience we deliver to our guests is 5*.
We need to focus on growing the business, so we need an experienced virtual manager to continue delivering an outstanding service to guests, and also manage the listings/adverts and pricing so that we maximise occupancy and nightly rates.
This is potentially a long term position once we find the right person. We want you to become an integral part of the team.
After a trial period there can be target based bonus scheme - i.e. for periods where we exceed our target revenue (occupancy x nightly rates) you receive a bonus.
Tasks will include:
- proactively managing pricing and special deals to maximise occupancy and nightly rates
- communicating with guests
- creating new listings on OTAs (Airbnb, booking.com, Vbro etc)
- manage bookings via our channel manager and dynamic pricing app
- create and manage an online guest guidebook
- liaise with our housekeeping team
- liaising with our maintenance team to address any physical maintenance
- liaising with our finance team
Required skills:
- you must have experience managing vacation rentals/ Airbnb listings etc
- you must have excellent communication skills and written English
- you must be able to use: Smoobu, Beyond Pricing, all major OTAs, MS Teams, Asana
We are an Apple / Mac based company so use of a Mac is preferred to avoid file sync issues.
Please contact me if you are suitable and want to join an ambitious team.
Links to 2 of our existing properties can be found here:
https://www.airbnb.co.uk/rooms/44644394?preview_for_ml=true&source_impression_id=p3_1678373732_goCyjwsLrl326cPe
https://www.airbnb.co.uk/rooms/730158852155381983?preview_for_ml=true&source_impression_id=p3_1678373743_wghM6yobXPkfHyoC
Thank you.
Tom
Charrier C.
100% (19)Projects Completed
20
Freelancers worked with
17
Projects awarded
53%
Last project
5 Nov 2019
United Kingdom
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Hi Charrier!
How many listings do you all have? How many sites do you use to publish your listings and about how many inquiries do you receive each day? How many bookings a week? How many hours of support do you need each week?
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