External IT Consultant

NAPAC External IT Consultant Brief
The National Association for People Abused in Childhood (NAPAC) is seeking to appoint an experienced, values-aligned IT consultant (or consultancy) to provide ongoing external support to our UK-based charity.
We are a small, trauma-informed organisation with a distributed team working in hybrid and remote settings, and we are in the process of transitioning to a fully cloud-based system (Microsoft 365). The appointed consultant will play a key role in supporting this shift and ensuring smooth, consistent, and empowering IT experiences for all staff.

Our Priorities
We want an IT partner who is:
> Proactive, not just reactive – someone who anticipates issues and recommends improvements.
> Friendly and jargon-free – able to speak plainly and respectfully to a non-technical team.
> Reliable and responsive – committed to quick response times and meaningful follow-ups.
> Values-driven – understands or is willing to understand how our trauma-informed values influence our ways of working.
> Collaborative – works as a trusted partner with clear boundaries and professionalism.


Scope of Work
The consultant will:
> Provide day-to-day technical support to a team of 15–20 staff across different locations. Manage and maintain our Microsoft 365 environment, including Teams, Outlook, SharePoint, and OneDrive.
> Support the migration away from legacy systems (such as NAS-based file storage) to a fully cloud-based structure.
> Troubleshoot hardware and software issues (e.g. printer access, webcam compatibility, connectivity problems).
> Recommend IT improvements aligned with our ways of working, and provide occasional staff training or documentation. Support occasional onboarding/offboarding of staff from an IT access perspective. Offer strategic input on IT policy, data security, and good digital housekeeping practices.


Our Setup
> Devices: Primarily laptops (Windows), with mobile devices used occasionally.
> Cloud-based tools: Microsoft 365, Zoom, and case management software (hosted externally).
> Office: Core operational base in Stockport, with remote and hybrid staff based in London.


What We’re Looking For
> Open to both individuals and small firms.
> Preferably a monthly retainer model, but we are open to other payment structures.
> Someone who is willing to visit NAPAC’s offices in London and Stockport occasionally, particularly to understand our work and values.
> A responsive service model with clear SLAs for turnaround times.
> Transparent pricing and no unexpected or inflated charges.
> Proven experience supporting small-to-medium organisations in the charity sector is a bonus.
> Sensitivity to confidentiality and survivor-facing work.


Procurement Process
We welcome submissions of expressions of interest with:
> An overview of your relevant experience.
> Details of your service model and availability.
> Your fee structure (monthly retainer, hourly rates, etc.).
> A short statement on how you align with NAPAC’s values and approach.

Expressions of interest are welcome by Friday 16 May 2025.