Customer support virtual assistant for small business
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- Proposals: 25
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- #123761
- Completed
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Description
Experience Level: Intermediate
We are looking to employ a freelancer on a initial contact to provide telephone and email customer service for a UK based small business
The role will require the assistant to provide the first line of customer service and deal with basic customer questions. Certain issues are to be escalated.
Queries will come from email into the help desk, others will be telephoned in and ticket will need to be raised.
Our requirements are,
Excellent spoken and written English
Excellent telephone manner
Computer literate and able to learn how to use a web based customer help desk
The bidder must be able to ensure that they can provide adequate holiday and sick cover.
The actual time spent working on these tasks should not take much more that 2 hours a day, but ideally we would like to have coverage during normal business hours, so this role is ideal for some one with similar clients.
This role is offered for a trail period, but if the winning bidder does well we would be keen to have this as a ongoing contract.
The role will require the assistant to provide the first line of customer service and deal with basic customer questions. Certain issues are to be escalated.
Queries will come from email into the help desk, others will be telephoned in and ticket will need to be raised.
Our requirements are,
Excellent spoken and written English
Excellent telephone manner
Computer literate and able to learn how to use a web based customer help desk
The bidder must be able to ensure that they can provide adequate holiday and sick cover.
The actual time spent working on these tasks should not take much more that 2 hours a day, but ideally we would like to have coverage during normal business hours, so this role is ideal for some one with similar clients.
This role is offered for a trail period, but if the winning bidder does well we would be keen to have this as a ongoing contract.
Solomon D.
100% (95)Projects Completed
70
Freelancers worked with
67
Projects awarded
58%
Last project
13 Nov 2023
United Kingdom
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