Coordinator - Membership and accreditation services - £16 P/H
- or -
Post a project like this£75(approx. $95)
- Posted:
- Proposals: 18
- Remote
- #4071586
- Expired
Experienced Full Stack Web and App Developer |Android and IOS App Development| Project Management
London
Customer Service Manager | Executive Assistant | Account Manager | Social Media Manager | Virtual Assistant
Davao
Sales Director/Senior Account Manager/SeniorBusiness Development Manager/ Sales/Consultancy/Coaching/Tuition
London
489978410442746104278411036190010092741100724609981448923296375829955193847239293744523
Description
Experience Level: Expert
The Membership & Accreditation Service team is the key connection point for our vibrant and diverse community made up of professional coaches, leader coaches, mentors, training providers, educators, universities, coach supervisors, organizations and corporations building coaching cultures.
Due to international growth we are looking for three experienced Coordinators to join our Membership and Accreditation Service teams. Your primary purpose is to respond positively and quickly to our members' needs and requirements. You will guide and respond to new applications, renewals, upgrades and enquiries from members and prospective members delivering exceptional member experiences.
This role will be a great fit if you are a delivery focused and process-driven coordinator who has experience of working in fast-moving, multi-national organizations.
What You’re Great At
You will be excellent at ensuring high levels of accuracy whilst simultaneously managing a diverse range of activities. You are detail-minded, systematic and methodical. You are able to build relationships, and you’ll enjoy the opportunity to, invite members to consider using (or upgrading to) other products and services.
Role Deliverables
• Promptly respond to enquiries from members and prospective members via; email, phone, AC ‘Help and Support’ website and the ACconnect community platform , following-up with an agreed timeframe to ensure everyone receives informative responses and excellent service.
• Administer the procedures and processes that underpin the Membership & Accreditation Services journey including new applications, renewals, upgrades/changes exemptions and expirations
• Perform all essential member focused tasks after membership and accreditations are awarded, such as, creating and sending certificates, updating member profiles, updating spreadsheets.
• Educate, support and promote Membership & Accreditation Services and suggest or invite members to consider using (or upgrading to) other products and services.
• Foster positive and collaborative relationships with Assessors, Contributors and Colleagues across the AC.
• Perform regular and routine quality checks ensuring all data is recorded consistently, accurately and adhering to data protection and data integrity checks.
Rate and Hours
We are seeking a self-employed candidate available to work up to 40 - 60 hours per month (ideally delivered daily Monday to Friday) at a rate of £16 per hour for an initial 6-month contract. Following a successful 6-month period and review, the contract could be extended.
About the AC
The Association for Coaching® (AC), has now entered its next phase of international expansion. With the continued pursuit of our purpose ‘to inspire and champion coaching excellence, to advance the coaching profession and make a sustainable difference to individuals, organizations and society’ – our continued success is through the talent of our people.
As the AC moves to create even greater impact in the world, we are looking for coaches who will bring passion and commitment as well as specialist skills and experience to provide strong membership and accreditation services to deliver on our strategic intent.
Joining the AC
The AC values the differences that a diverse community brings and we are committed to inclusivity, flexibility and multi-skilled teams. A great benefit of working as part of the AC is that you will have access to a wide range of high-quality webinars related to coaching, wellbeing, and business development which can contribute to your personal and professional development.
We are a virtual team, and you will need to be familiar with communication technologies to facilitate virtual working, for example VoIP (e.g., Skype, Zoom). You will also need excellent general computer skills with a working knowledge of Office applications, for example Microsoft Excel, Customer Relationships Management (CRM) systems and file management using Cloud services (eg Dropbox).
Due to international growth we are looking for three experienced Coordinators to join our Membership and Accreditation Service teams. Your primary purpose is to respond positively and quickly to our members' needs and requirements. You will guide and respond to new applications, renewals, upgrades and enquiries from members and prospective members delivering exceptional member experiences.
This role will be a great fit if you are a delivery focused and process-driven coordinator who has experience of working in fast-moving, multi-national organizations.
What You’re Great At
You will be excellent at ensuring high levels of accuracy whilst simultaneously managing a diverse range of activities. You are detail-minded, systematic and methodical. You are able to build relationships, and you’ll enjoy the opportunity to, invite members to consider using (or upgrading to) other products and services.
Role Deliverables
• Promptly respond to enquiries from members and prospective members via; email, phone, AC ‘Help and Support’ website and the ACconnect community platform , following-up with an agreed timeframe to ensure everyone receives informative responses and excellent service.
• Administer the procedures and processes that underpin the Membership & Accreditation Services journey including new applications, renewals, upgrades/changes exemptions and expirations
• Perform all essential member focused tasks after membership and accreditations are awarded, such as, creating and sending certificates, updating member profiles, updating spreadsheets.
• Educate, support and promote Membership & Accreditation Services and suggest or invite members to consider using (or upgrading to) other products and services.
• Foster positive and collaborative relationships with Assessors, Contributors and Colleagues across the AC.
• Perform regular and routine quality checks ensuring all data is recorded consistently, accurately and adhering to data protection and data integrity checks.
Rate and Hours
We are seeking a self-employed candidate available to work up to 40 - 60 hours per month (ideally delivered daily Monday to Friday) at a rate of £16 per hour for an initial 6-month contract. Following a successful 6-month period and review, the contract could be extended.
About the AC
The Association for Coaching® (AC), has now entered its next phase of international expansion. With the continued pursuit of our purpose ‘to inspire and champion coaching excellence, to advance the coaching profession and make a sustainable difference to individuals, organizations and society’ – our continued success is through the talent of our people.
As the AC moves to create even greater impact in the world, we are looking for coaches who will bring passion and commitment as well as specialist skills and experience to provide strong membership and accreditation services to deliver on our strategic intent.
Joining the AC
The AC values the differences that a diverse community brings and we are committed to inclusivity, flexibility and multi-skilled teams. A great benefit of working as part of the AC is that you will have access to a wide range of high-quality webinars related to coaching, wellbeing, and business development which can contribute to your personal and professional development.
We are a virtual team, and you will need to be familiar with communication technologies to facilitate virtual working, for example VoIP (e.g., Skype, Zoom). You will also need excellent general computer skills with a working knowledge of Office applications, for example Microsoft Excel, Customer Relationships Management (CRM) systems and file management using Cloud services (eg Dropbox).
Jodie O.
0% (0)Projects Completed
-
Freelancers worked with
-
Projects awarded
0%
Last project
16 May 2024
United Kingdom
New Proposal
Login to your account and send a proposal now to get this project.
Log inClarification Board Ask a Question
-
There are no clarification messages.
We collect cookies to enable the proper functioning and security of our website, and to enhance your experience. By clicking on 'Accept All Cookies', you consent to the use of these cookies. You can change your 'Cookies Settings' at any time. For more information, please read ourCookie Policy
Cookie Settings
Accept All Cookies