Out of hours customer support
- or -
Post a project like this$$$
- Posted:
- Proposals: 31
- Remote
- #2002680
- Expired
Description
Experience Level: Expert
We require Out of hours telephone, email, and customer service support for a lettings agency.
Main tasks will be;
(*) Calling guests to see if they have arrived at an apartment ok, and all is well
(*) Calling guests are trying to upsell products - late checkouts, early checkins etc.
(*) Handling any guest issues via telephone / email - working with Managing Director / Support Staff
(*) Writing reviews / feedback on portal websites
(*) Checking inventory sheets and raising maintenance tickets as required.
Hours of work:
7 days per week
- Monday - Friday, 5:30pm - 10pm latest
- Saturdays / Sundays and Bank Holidays - as required (mainly just a call to check that the guests have arrived at properties ok).
Main tasks will be;
(*) Calling guests to see if they have arrived at an apartment ok, and all is well
(*) Calling guests are trying to upsell products - late checkouts, early checkins etc.
(*) Handling any guest issues via telephone / email - working with Managing Director / Support Staff
(*) Writing reviews / feedback on portal websites
(*) Checking inventory sheets and raising maintenance tickets as required.
Hours of work:
7 days per week
- Monday - Friday, 5:30pm - 10pm latest
- Saturdays / Sundays and Bank Holidays - as required (mainly just a call to check that the guests have arrived at properties ok).
Paul A.
100% (26)Projects Completed
22
Freelancers worked with
9
Projects awarded
38%
Last project
12 Mar 2021
United Kingdom
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Log inClarification Board Ask a Question
-
Hi
How bout weekends & bank holidays it just welcome call & or any emergency they will contact right ? -
Hi Paul,
Thanks for the invite. What hourly rate are you offering?
Best regards,
Carla -
Hi
Could you confirm the time zone ?Paul A.07 May 2018gmt
638992638988638982
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