Customer service
- or -
Post a project like this£10/hr(approx. $13/hr)
- Posted:
- Proposals: 27
- Remote
- #1015379
- Expired
Virtual Assistant, Personal Assistant, Event Assistant, IT Support, Administration support, Business Support, Data Entry, Excel, Lead Generation, Web Research,
City of London
328589191317179641
Description
Experience Level: Intermediate
The Job
Respond to all shopper queries across social media channels & our customer service helpdesk.
Update customer service progress documents.
Work alongside the customer experience team to build relationships and improve current processes.
Liaise with our brands to ensure orders get out quickly and efficiently.
Action refunds.
Provide styling advice.
You have
Excellent product & market knowledge.
Have natural charm and ability to make people feel happy.
Great spelling & grammar.
Act as a brand ambassador outside the customer experience team.
Zendesk experience is a plus.
Exceptional communicator and very organized.
Respond to all shopper queries across social media channels & our customer service helpdesk.
Update customer service progress documents.
Work alongside the customer experience team to build relationships and improve current processes.
Liaise with our brands to ensure orders get out quickly and efficiently.
Action refunds.
Provide styling advice.
You have
Excellent product & market knowledge.
Have natural charm and ability to make people feel happy.
Great spelling & grammar.
Act as a brand ambassador outside the customer experience team.
Zendesk experience is a plus.
Exceptional communicator and very organized.
Emma W.
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Last project
26 Apr 2024
United Kingdom
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