Telephone answering and payment taking

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  • #43089
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Emma B.Helen W.Stephanie H.Leoby M.Vanessa R. + 8 others have already sent a proposal.
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Experience Level: Entry
I\'m Tom i\'m the MD of an online travel agency ( which specalises in large group bookings, its growing at a very rapid pace.

I need some help with some call taking, it\'s a bit more complicated than your normal message taking affair. \'Hi Company Name, x is not available...\'

We generally have 3 types of call coming in:

1) Holiday Enquiries - Customer has seen some of our advertising and is interested in a holiday. In this the operator would run through a series of questions with the customer, Where, When, How many people... etc and arrange a convenient time for someone to call them back to discuss it.

2) Payments For Holidays - We sell group holidays, the average size is around 20 passengers, and quite often they all want to pay individually - Admin Nightmare! We will setup a web based system for the operator to take the payments, the operator would fill in the web based form as they talk to the client.

3) Other Enquiry - Take a message, send via email to us.

Is this something you\'d be able to help with? Call volumes would be low-ish initially, but anticipate a huge rise in peak booking season, December-March.

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