Swiss German Phone interviewer
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Post a project like this- Posted:
- Proposals: 1
- Remote
- #1888503
- Expired
Description
The job:
We are looking for professionals to call our client’s customers to inquire about their level of satisfaction in their relationship with our client. As a business researcher, you will be conducting short satisfaction surveys, often with decision makers who make large purchases from our client. This position is not a telemarketing job; you are not selling anything. However, you do represent the client and us; therefore, our professional standards of conduct are high.
With each respondent, you will strive to establish a short, but trusting and meaningful phone dialogue to obtain their feedback and specific suggestions for service improvements. You will record the conversation using the software we provide and transcribe all meaningful comments. You will need to be productive, but the quality is the essential consideration.
Hours:
Flexible, but between 9 am and 5 pm (GMT+1). We would like you to commit to between 10 and 30 hours a week. There may be possibilities for us to discuss your working on other campaigns.
Languages:
We are looking for native Swiss-German speakers to interview our client's customers in Switzerland. You will be calling in your native language, and you need to speak and write it perfectly. You will also need to be able to communicate with our team in English.
Profile:
• You are a people person, have extraordinary listening skills and can respond empathetically while maintaining interviewer neutrality
• You have a probing mind and are passionate about continuous quality improvement
• You are detail oriented and accurate
• You are reliable - if you commit to work 20 hours this week, you will keep your commitment
What you will require:
• A reliable high-speed connection with direct (cabled) access to the internet
• Your own computer
• A decent quality headset with a microphone
• A quiet workspace
What we offer:
• Good remuneration
• Paid individual training
• Flexible hours
• Work from home
• Friendly and supportive team
• Scope for varied activities
• Possibility of long-term employment
• Professional development opportunities
Ahmed C.
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1. Is a specific dialect of Swiss-German (e.g. Bernese) required?
2. For how long is the availability as stated required? (individual days, weeks, months etc?)
3. How many hours per week (or day or month etc.) are required?
4. Why a USB headset? Will a standard pluggable headset do?
5. Which VoIP-Software is intended to be used?
6. Is this a sales survey?
Ahmed C.10 Feb 2018Yes we need exactly a Swiss-German native speaker to make our phone surveys. The project is ongoing and we have already a team working for several years on this project, so there no specific deadline. We are providing our VoIP, each new recruit have his personal paid account. Basically, the USB headset will guarantee a better quality of voice and a better sound isolation. That's a quality survey with our existing clients.