Supervisor, Customer Service
- or -
Post a project like this- Posted:
- Proposals: 7
- Remote
- #1466947
- Expired
Description
Provides leadership and management for the day-to day operations of the customer service organization.
Establishes standards for the group to ensure all customer contacts made by telephone, email, fax, EDI etc., are responded to promptly and professionally.
Monitors product availability and works closely with other departments as appropriate for focus and timely resolution of problems.
Establishes clear concise performance and development targets for individuals and the group and holds people accountable.
Schedules and monitors phone coverage to ensure they are adequately staffed at all times.
Reviews the work activities, service demands, and priorities and makes adjustments as necessary to obtain optimum performance levels and results.
Thinks strategically and creatively and partners with sales, marketing and technical support to continually improve service and to exceed customer expectations.
Champions the PPI (Practical Process Improvement) principles; fosters and drives them within the group and organization.
Acts in a leadership role, working with and promoting cooperation across functional groups to achieve group, divisional and corporate goals and objectives.
Sue R.
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Hi Sue,
I would like to know if the position is still open.
Best regards,
Ace
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Is this an American based role. Tks for the invite to bid though..
Sue R.28 Feb 2017Yes, correct
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Hi Sue,
Would you kindly provide details on your company/organisation and clarify how is this job to be conducted remotely and what hourly rate are you offering.
Best regards,
CarlaSue R.21 Feb 2017Hi Carla, Working hours are flexible Ok, you would learn more as you proceed.
Carla F.21 Feb 2017OK Sue, what hourly rate are you offering?
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Hi Sue - two questions - approx how many hours per day/ week will this involve and what time zone are you on in the US?
Sue R.21 Feb 2017Hi, Make necessary time adjustments to CST. Working hours are flexible Ok.
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1. You are newly registered so have no history = no credibility (at this moment).
2. You have used a profile picture that belongs to Sue McGrath, Vice President Human Resources at Illumina?
3. This job is advertised on multiply sites why is that?
4. Is this yet another scam?Sue R.20 Feb 2017This is not a scam and the questions you have asked are not related to this job position.
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Hi. Is it a remote job or an onsite job? Thanks
Sue R.20 Feb 2017Yes, correct.
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can this be handled from offshore???
Sue R.20 Feb 2017Yes, correct.