SERVER CANNOT BE ACCESSED NEEDS TO BE FIXED
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Description
Experience Level: Intermediate
General information for the business: SERVER HAS BEEN COMPROMISED AND CANNOT BE OPENED NEEDS SSH SOLUTION
Description of requirements/functionality: A management system to distribute emails was placed upon our server containing emails to send out. the Z Panel server has collapsed and cannot be accessed. when we try to open it it gives the message "Critical Error: [0100] - Unable to connect or authenticate to the ZPanel database (zpanel_core).
We advice that you contact the server administrator to ensure that the database server is online and that the correct connection parameter are being used."
The server is a 1 and 1 L2 Core dedicated and it is operated from a Z Panel at 212.227.159.226 When we contatced 1and 1 they told us that they do not offer technical suppport for Z panels and that I should use SSH to fix it. They also sent me the information below:
Please refer to guide below on how to connect to your server via SSH:
http://help.1and1.co.uk/hosting-c40985/webspace-and-access-c65754/ssh-c41029/connect-to-webspace-via-ssh-on-a-pc-a606864.html
http://help.1and1.co.uk/hosting-c40985/webspace-and-access-c65754/ssh-c41029/connect-to-webspace-via-ssh-on-a-mac-a752551.html
You can access your 1and1 mailboxes at:
https://webmailcluster.1and1.co.uk/
For more information about zpanel please refer to page below:
http://www.zpanelcp.com/support/documentation/
WE NEED SOMEONE URGENTLY TO FIX THIS PROBLEM
OS requirements: Windows
Extra notes: WE NEED SOMEONE URGENTLY TO FIX THIS PROBLEM BY TOMORROW
Description of requirements/functionality: A management system to distribute emails was placed upon our server containing emails to send out. the Z Panel server has collapsed and cannot be accessed. when we try to open it it gives the message "Critical Error: [0100] - Unable to connect or authenticate to the ZPanel database (zpanel_core).
We advice that you contact the server administrator to ensure that the database server is online and that the correct connection parameter are being used."
The server is a 1 and 1 L2 Core dedicated and it is operated from a Z Panel at 212.227.159.226 When we contatced 1and 1 they told us that they do not offer technical suppport for Z panels and that I should use SSH to fix it. They also sent me the information below:
Please refer to guide below on how to connect to your server via SSH:
http://help.1and1.co.uk/hosting-c40985/webspace-and-access-c65754/ssh-c41029/connect-to-webspace-via-ssh-on-a-pc-a606864.html
http://help.1and1.co.uk/hosting-c40985/webspace-and-access-c65754/ssh-c41029/connect-to-webspace-via-ssh-on-a-mac-a752551.html
You can access your 1and1 mailboxes at:
https://webmailcluster.1and1.co.uk/
For more information about zpanel please refer to page below:
http://www.zpanelcp.com/support/documentation/
WE NEED SOMEONE URGENTLY TO FIX THIS PROBLEM
OS requirements: Windows
Extra notes: WE NEED SOMEONE URGENTLY TO FIX THIS PROBLEM BY TOMORROW
James N.
94% (13)Projects Completed
15
Freelancers worked with
14
Projects awarded
50%
Last project
22 Jan 2024
United Kingdom
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Hi James,
Do you have SSH access details of your server ?
Thanks
129006
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