Online booking system - Services to the residential lettings industry
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Post a project like this- Posted:
- Proposals: 13
- Remote
- #1321796
- Expired
Description
Description of requirements/features: Overview
The company provides a service (property inventories) to landlords and letting agents throughout Nottingham, Derby and surrounding areas but is expanding outside of those areas. Each inventory can take between 2 ½ to 5 hours to complete depending on the number of rooms, whether the property is furnished or not and the superficial condition of the property. There may also be time before and after the appointment to consider (travelling time for example).
Our services are carried out mainly by part time inventory clerks.
The objective is to provide an on line booking service to enable our clients (mostly landlords and letting agents) to book our services on line, for ourselves and our inventory clerks to manage our diaries and to automate some of the basic administration involved. The layout should be responsive such that it can be used on PC, Tablet or Phone.
It is not intended that everyone will be allowed to register for this booking service, rather that clients will be directed to it once we have agreed prices/terms etc.
System Users
Super Admin
Admin
Clerk – Part time/Full time
Client Admin – Branch Manager for example
Client – Lettings Negotiator for example
Clients:
It is envisaged that, once logged in, our clients enter some basic information about the service they are about to book – Job type, number of rooms and postcode. The diary will only offer availability where we have a clerk available to work within the postcode required. The client will select a suitable time/date for the service before entering the remainder of the required information – full address, key location etc etc. Once completed a confirmation of the booking would be sent to the client, job details would be sent to the relevant clerk and a copy sent to Super Admin (and possibly admin). The client will only ever be able to see their own appointments. The client should be able to edit or delete their own appointments and having done so an update email should be sent to client, super admin and admin. The client should not be able to choose which clerk is given the appointment.
Client Admin:
Able to do everything as Client above, plus some basic administration of their staff - add or remove clients, view all branch appointments – Other features to be added at future date.
Clerk:
Able to schedule their own availability (working hours, days, holidays etc) and to specify the postcode areas in which they are willing to work. Super Admin should be able to prioritize clerks so that where 2 clerks are potentially available for the same appointment the clerk with the highest priority would be allocated the job first. This would only be visible to Super Admin – Other features to be added at a future date.
Admin:
To be used at times of Super Admin holiday cover. As Super Admin but with restrictions to be confirmed.
Super Admin:
Able to do all of above plus add/remove Clerks, Set clerk priorities, re allocate appointments, authorize new clients.
Extra notes:
Graham W.
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Hi Graham,
I have sent you proposal with understanding doc, please review it and make me correct if i am wrong somewhere.
It will be better if we schedule a skype meeting for further discussion.
Thank you
swati -
Hi Graham ,
Do you want to build a site from the scratch with the booking system or we need to build a booking system for your existing site? Please let me know
Thanks,
SoniyaGraham W.14 Oct 2016Hi Soniya
It is intended to be "stand alone" website. It is not the intention that people will find it via a search engine and register as a user. The intention is to direct existing pre approved clients to it to allow them to book our services.
Hope this answers your question?
Kind regards
GrahamOptiSol Business Solutions Pvt Ltd17 Oct 2016Yes Graham, Thank you. I have placed my proposal with a followup questions, Could you please clarify me?
Thanks,
Soniya -
Hi Graham,
1. What will be the admin restriction areas? Can we discuss them quickly?
2. Which technology would you prefer for the development? Let me know if we can schedule a call for further discussion.
Thanks. -
Hello Graham,
How much time do we have?
JasonGraham W.14 Oct 2016Hi Jason
Not in any great hurry. Ideally would like to be live by New Year.
GrahamMuhammad I.14 Oct 2016Thanks for letting me know. It is sufficient time. You have someone in mind or I should send proposal?
Jason