Mystery Shopper • Garden Centre

What should this garden centre do to restore its fortunes?
How can this London located garden centre regain lost ground?
Almost a mystery shopper type of exercise • so a background in retail in the garden centre sector would be beneficial.
We are looking for remedies to reposition the centre and its web site as place to visit to compete with the “DIY sheds” and conglomerate garden centres • from a consumer viewpoint.
You would need a background in retail, an eye for detail and be able to do a “Mary Portas” type of report. I would expect a need for couple of centre visits to view image, style, product range, pricing, customer service, online offering, and most importantly your verdict!