Inbound Sales and Support - Low Volume, Personable

  • Posted
  • Proposals 2
  • Remote
  • #14258
  • Expired
Teri D.Ahsan K. have already sent a proposal.
  • 2

Description

Experience Level: Intermediate
Contact Centres, Call Centres,
I am seeking professional agents to engage customers and handle Inbound Sales and Support services for a Professional Resume Writing company. I require a provider to answer telephone calls and emails from customers including sales conversion and order processing as well as pre-sales and post-sales support.
Predominantly Australian callers. Require personable, friendly answering • as if it were the small business owner.
Selection will be based on cost, quality, established capacity and experience and capability to meet requirements.
What I require:
Answer telephone calls and e-mails including:
- Sales Enquires
o Sales pitch
o Details about the services
o Pricing
o Answer general questions
- Order Processing
o Submitting order via our website
- Support
o Order status
o Alter order
o Pause order
o Cancel order
o Supply additional information
o Contact Writer
o Order not received enquiries
o Refunds/Guarantees
Script development.
Payment
Prefer pay-per-use either per email/telephone call or per minute billing.
Volume
Unknown, early indication is a range between 30-120 contacts per month.
Timeframe
Start as early as 2 weeks or later if required.

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