IMAP Mail Server Diagnostics and Repair

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Description

Experience Level: Intermediate
We recently switched to a custom IMAP server that has some errors the original programmer is unable to fix.

the error is occurring with one email account only, one that is controlled by one user but accessed by three on several devices.

on this account, email is disappearing or moving without any user input. thats pretty much it, the email is going for a wander and were not sure why, there doesnt seem to be any pattern to the mail that is going and as you can imagine its exceedingly frustrating and confusing.

we also need to add in an interface on the server, this would involve backing up and reinstalling the mail server and configuring it to this interface...

any help greatly appreciated!

Lizi

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