I need to integrate a Instagram unofficial API with the Freshdesk API
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Description
Experience Level: Intermediate
Hi,
We have an e-commerce in Brazil and need to manage our Costumer Support in a more professional approach. RIgth now our maind problem is we have a lot of costumers that contact us on a variety of situations via Instagram Direct.
Looking for solutions that migth suplly our needs the closest we found is an unofficial API that provide this support and Freshdesk system that have an API that would allow tickets to be created.
The ideai would be to link both APIs in a manner that our customer send a Direct on instagram it create a new support ticket on Freshdesk and when we answer on Freshdesk the message goes to the costumer Direct Inbox.
The info on both API is supplied below:
https://github.com/mgp25/Instagram-API
https://developers.freshdesk.com/api/
Thanks
Gabriel Nunes
La Papeterie
We have an e-commerce in Brazil and need to manage our Costumer Support in a more professional approach. RIgth now our maind problem is we have a lot of costumers that contact us on a variety of situations via Instagram Direct.
Looking for solutions that migth suplly our needs the closest we found is an unofficial API that provide this support and Freshdesk system that have an API that would allow tickets to be created.
The ideai would be to link both APIs in a manner that our customer send a Direct on instagram it create a new support ticket on Freshdesk and when we answer on Freshdesk the message goes to the costumer Direct Inbox.
The info on both API is supplied below:
https://github.com/mgp25/Instagram-API
https://developers.freshdesk.com/api/
Thanks
Gabriel Nunes
La Papeterie
Gabriel N.
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26 Apr 2024
Brazil
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