Helpdesk system code review

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Description

Experience Level: Expert
We have a helpdesk system which has a number of key screens which we have developed. We are pretty certain this code can be reviewed, simplified and made more efficient.

Main Dashboard - displays system stats and call queues for staff.

Call Lists - screen linked to from the Dashboard which call relevant queries depenent on link from main dashboard

Call Details - display individual call details linked from Call Lists screen.

Add call - new call screen

Add action - add new actions

Edit call/actions - as add screens but to edit records.

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