Customer Service Representative & Content moderator
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- Posted:
- Proposals: 11
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- #1876781
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Anthropologist-Researcher. Translator English, Spanish, Portuguese, Italian to French. Thesis, proposal revision, content, etc. Data research, Market research, Typing, etc.
Peyrat-le-Chateau
Virtual Assistant, IT Support, Appointment Setter,IT Support,website design,pdf conversion,selenium testing, plugins, wordpress,php,woocommerce, MS Word,sql, plsql
Chandigarh
1749703450838142998209911008816108904911271851616454192602119712542061155
Description
Experience Level: Entry
Estimated project duration: Ongoing
Freelance for part time job
WHO WE ARE
eduPad is a French startup based in Paris, developing mobile apps.
Our latest app, Monster Messenger, is the messenger for kids and their families and has a strong growth.
Our website: monster-messenger.com
JOB
We're looking for a Content Manager & Customer Service Representative that could handle customer support on a daily basis:
- Reply to incoming customer emails
- Content moderation : user's avatars, public images
- Achieve performance goals (response time, ticket rating)
- Redaction of a daily report including: feedback needing more investigation, new issues, and comments.
Once a week, a 30 min meeting with an eduPad employee to keep up to speed on latest features, bug fixes and changes in the roadmap.
Charge is approximately 4 hours per day. 2H in the morning, 2H in the evening.
THE PERFECT MATCH
- Language: Native English, fluent in French. Spanish is appreciated
- You're patient, empathetic, and passionately communicative
- You like to investigate problems, to try to understand as much as you can with the provided information before answering to the user
- You have a strong interest in mobile apps and family-related subjects
- Ability to adapt to a continuously changing environment and procedures.
WHO WE ARE
eduPad is a French startup based in Paris, developing mobile apps.
Our latest app, Monster Messenger, is the messenger for kids and their families and has a strong growth.
Our website: monster-messenger.com
JOB
We're looking for a Content Manager & Customer Service Representative that could handle customer support on a daily basis:
- Reply to incoming customer emails
- Content moderation : user's avatars, public images
- Achieve performance goals (response time, ticket rating)
- Redaction of a daily report including: feedback needing more investigation, new issues, and comments.
Once a week, a 30 min meeting with an eduPad employee to keep up to speed on latest features, bug fixes and changes in the roadmap.
Charge is approximately 4 hours per day. 2H in the morning, 2H in the evening.
THE PERFECT MATCH
- Language: Native English, fluent in French. Spanish is appreciated
- You're patient, empathetic, and passionately communicative
- You like to investigate problems, to try to understand as much as you can with the provided information before answering to the user
- You have a strong interest in mobile apps and family-related subjects
- Ability to adapt to a continuously changing environment and procedures.
Lucie A.
100% (15)Projects Completed
16
Freelancers worked with
15
Projects awarded
73%
Last project
23 Feb 2017
France
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Hi Lucie,
This sounds very interesting. Unfortunately, my French is only very basic. Is this job purely email based or does it involve telephone calls?
Thanks,
KerstinLucie A.29 Jan 2018Hi Kerstin, Thanks for your interest in this job! It's purely email.
581502
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