Call Center Manager
- or -
Post a project like this$$
- Posted:
- Proposals: 1
- Remote
- #16999
- Expired
Description
Experience Level: Intermediate
The project is based Dubai for a time of 2-3 months starting latest 15 th February 2010.
The candidate must be fluent in Arabic and English. It would be an advantage if she/he has consultancy experience. Organization and management skills (coaching and guiding) is required.
The Manager is responsible for
- monitoring the work of the contact center officers
- track and manage the the workload of the officers and make changes if necessary
- review and analyze the Call Center Performance Reports
- prepare a high level report to submit to the Strategy Department
- coordinate the Call Center Training needs with the related departments
- Act as a step in the Escalation mechanism to minimize department transfers
- working togehter with different departments
Please indicate in your offer your daily rate.
The candidate must be fluent in Arabic and English. It would be an advantage if she/he has consultancy experience. Organization and management skills (coaching and guiding) is required.
The Manager is responsible for
- monitoring the work of the contact center officers
- track and manage the the workload of the officers and make changes if necessary
- review and analyze the Call Center Performance Reports
- prepare a high level report to submit to the Strategy Department
- coordinate the Call Center Training needs with the related departments
- Act as a step in the Escalation mechanism to minimize department transfers
- working togehter with different departments
Please indicate in your offer your daily rate.
Pinar K.
0% (0)Projects Completed
-
Freelancers worked with
-
Projects awarded
0%
Last project
6 May 2024
Turkey
New Proposal
Login to your account and send a proposal now to get this project.
Log inClarification Board Ask a Question
-
There are no clarification messages.
We collect cookies to enable the proper functioning and security of our website, and to enhance your experience. By clicking on 'Accept All Cookies', you consent to the use of these cookies. You can change your 'Cookies Settings' at any time. For more information, please read ourCookie Policy
Cookie Settings
Accept All Cookies