Call Center Manager

  • Posted
  • Proposals 1
  • Remote
  • #16999
  • Expired
Ahsan K. has already sent a proposal.
  • 0

Description

Experience Level: Intermediate
The project is based Dubai for a time of 2-3 months starting latest 15 th February 2010.

The candidate must be fluent in Arabic and English. It would be an advantage if she/he has consultancy experience. Organization and management skills (coaching and guiding) is required.

The Manager is responsible for

- monitoring the work of the contact center officers
- track and manage the the workload of the officers and make changes if necessary
- review and analyze the Call Center Performance Reports
- prepare a high level report to submit to the Strategy Department
- coordinate the Call Center Training needs with the related departments
- Act as a step in the Escalation mechanism to minimize department transfers
- working togehter with different departments

Please indicate in your offer your daily rate.

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