1st Line - 3rd Line Helpdesk Support
2464
$
- Posted:
- Proposals: 12
- Remote
- #1641846
- Archived
Information Security + Digital Forensics + IT infrastructure Support and Administration
Guildford
1564518335619625254001412255621599878166151217084261732691174927817701191775963
Description
Experience Level: Entry
Industry: Technology
Kind of support: Help desk
Description of support work: We are looking to bring on some key Help-desk specialists to manage the day-to-day calls through to the service desk
We would either assign on you would grab the jobs as they come through and our hours are from 8am-6pm mon-fri
You will have experience within some of the following areas:
Desktop support covering Windows 7, 8 & 10
Windows Server 2008, 2012
Windows Office / Office 365
Application Support
Networking
Active Directory
Exchange 2010 / 2013
Virtualisation (Hyper-V / VMware / Virtual Box)
ITIL Framework
You would need to have an excellent phone manner and utilise our systems which we use Autotask Helpdesk and RIngCentral phone system
You will need to have an understanding of Autotask which is our Service Desk Software
You will need to be available to answer calls within our SLA times of 6 hours, 2 hours and 1 hour
You will need to have a professional manner for dealing with queries
You will to have very good follow up and communication skills with the customers
you will need to write up documentation, and very good ticket information updates
It will be very beneficial to have accreditation's in Office 365, MCSA, MCSE
This would be paid on a per call basis isntead of set hours to start with.
Looking forward to hearing what you can do
Many Thanks
Extra notes:
Kind of support: Help desk
Description of support work: We are looking to bring on some key Help-desk specialists to manage the day-to-day calls through to the service desk
We would either assign on you would grab the jobs as they come through and our hours are from 8am-6pm mon-fri
You will have experience within some of the following areas:
Desktop support covering Windows 7, 8 & 10
Windows Server 2008, 2012
Windows Office / Office 365
Application Support
Networking
Active Directory
Exchange 2010 / 2013
Virtualisation (Hyper-V / VMware / Virtual Box)
ITIL Framework
You would need to have an excellent phone manner and utilise our systems which we use Autotask Helpdesk and RIngCentral phone system
You will need to have an understanding of Autotask which is our Service Desk Software
You will need to be available to answer calls within our SLA times of 6 hours, 2 hours and 1 hour
You will need to have a professional manner for dealing with queries
You will to have very good follow up and communication skills with the customers
you will need to write up documentation, and very good ticket information updates
It will be very beneficial to have accreditation's in Office 365, MCSA, MCSE
This would be paid on a per call basis isntead of set hours to start with.
Looking forward to hearing what you can do
Many Thanks
Extra notes:
Steven J.
100% (21)Projects Completed
2
Freelancers worked with
2
Projects awarded
7%
Last project
18 Mar 2020
United Kingdom
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-
Hello,
Just curious on what remote control software you require us to use? We do white label our support.
Thank You.
Mr Connor Greer.
Head Of IT.
Complete Computing Company.
I.T's Our Problem, Not Yours.
460658
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