My probable expertise as a freelancer will be but not limited to,content writing/article writing, customer service, email handling, accounting, business analysis, internet research,...Read moreMy probable expertise as a freelancer will be but not limited to,content writing/article writing, customer service, email handling, accounting, business analysis, internet research, financial analysis, market analysis, data entry, bookkeeping, admin support, call center etc.
I am an ACCA (association of chartered certified accounting) affiliate, have knowledge in business, finance, accounting, management. also I have completed advanced diploma in computer and information technology.currently I am working with world options (www.worldoptions.com) a logistic service company in UK as a customer service executive. I am experiencing email handling, providing training how to use world options software to the client, maintaining excel file, maintaining and following world options software, maintaining inbound and outbound phone calls, tracking and consulting about movement of parcel within the courier companies. generating prospective clients from company list by internet research etc.
I am a very professional and fluent in speaking, writing, reading and listening English. I have a very diverse knowledge of experience able to understand any complex business case effectively and efficiently and I have shown my effectiveness and professionalism to my previous employer.
I will be appropriate towards my prospective employer or buyer as I am a highly professional with a wide range of knowledge and experience and will fully committed to my task with absolute professionalism.
I am currently working as an assistant business development manager with World options, a logistic service company in UK,reselling the service of DHL, FEDEX, TNT, UPS. I am providing training to the agent how to use the world options software in order to book the parcel, dealing with client and custom and world options network for making sure customer parcel reach to the destination appropriately, maintaining email communication, and phone call for problem solving issue. review the business performance weekly and monthly for better understanding of the performance and communicating with agent for better marketing strategy. identifying the high performer and communicating for better motivation and result. upgrading the customer account for better performance. and generating new agent by communicating with marketing company. communicating with the world options credit control department for agent monthly payment issue. identifying the parcel with problem issue and maintaining communication with the world options network and taking action for solving the problem via email or phone communications.