Train your team on telemarketing
$1,165
What you get with this Offer
This practical masterclass delivers a step-change in the telemarketing fundamentals of your in-house team. Creating an approach that forges opportunities by opening conversations, with delivering a remarkable level of customer experience as its foundation.
This programme is designed with your specific requirements in mind, from understanding the common objectives to the motivations and challenges of each individual. This approach helps your team develop the skills, behaviour and mindset required to achieve your objectives.
Content:
*Creating a positive approach – helping you understand the call objectives, making each call with an optimistic mindset, building confidence and capability when speaking under pressure.
*Understanding the gatekeeper – learning techniques to effectively deal with and get beyond gatekeepers.
*Tuning in to your prospect - identifying the type of person they are, how they will be influenced best and adapting your communication style to hold an engaging conversation.
*Creating clarity - helping you construct and structure concise, prospect focused ideas which create interest, inspire and influence.
*Gauging reactions - making sure you react to the prospect's responses and refine the content of your message, to handle objections, influence more effectively and cultivate desire.
*Questioning techniques - answering and asking questions to improve the prospects confidence in you, your knowledge, and your focus on their issues.
*Creating the next step – recognise how to use what you have learnt during the conversation to close, measure and improve.
Format:
*A series of live, online webinar sessions to cover the training content over 6 hours, which incorporates plenty of practice and real-life examples. Some of which will be specific for your sales team or customer support team and their objectives.
About me:
I’ve been working in Sales and Marketing in-house for the past 18+ years, from starting on the phones to developing and testing telemarketing strategies for a team to deliver. I’m an experienced coach and member of the European Mentoring and Coaching Council. I’ve designed successful B2B and B2C telemarketing campaigns and trained sales team from all around the world.
This programme is designed with your specific requirements in mind, from understanding the common objectives to the motivations and challenges of each individual. This approach helps your team develop the skills, behaviour and mindset required to achieve your objectives.
Content:
*Creating a positive approach – helping you understand the call objectives, making each call with an optimistic mindset, building confidence and capability when speaking under pressure.
*Understanding the gatekeeper – learning techniques to effectively deal with and get beyond gatekeepers.
*Tuning in to your prospect - identifying the type of person they are, how they will be influenced best and adapting your communication style to hold an engaging conversation.
*Creating clarity - helping you construct and structure concise, prospect focused ideas which create interest, inspire and influence.
*Gauging reactions - making sure you react to the prospect's responses and refine the content of your message, to handle objections, influence more effectively and cultivate desire.
*Questioning techniques - answering and asking questions to improve the prospects confidence in you, your knowledge, and your focus on their issues.
*Creating the next step – recognise how to use what you have learnt during the conversation to close, measure and improve.
Format:
*A series of live, online webinar sessions to cover the training content over 6 hours, which incorporates plenty of practice and real-life examples. Some of which will be specific for your sales team or customer support team and their objectives.
About me:
I’ve been working in Sales and Marketing in-house for the past 18+ years, from starting on the phones to developing and testing telemarketing strategies for a team to deliver. I’m an experienced coach and member of the European Mentoring and Coaching Council. I’ve designed successful B2B and B2C telemarketing campaigns and trained sales team from all around the world.
Get more with Offer Add-ons
-
I can provide a follow up session after a review of the calls to further embed the training (2hrs)
Additional 5 working days
+$301 -
I can provide one-to-one telephone coaching to support individuals to achieve their full potential (1hr)
Additional 5 working days
+$50
What the Freelancer needs to start the work
Once you have purchased this package I will be in contact to set up our consultation.
If you have it please also provide:
- A summary of your business
- A short brief
We collect cookies to enable the proper functioning and security of our website, and to enhance your experience. By clicking on 'Accept All Cookies', you consent to the use of these cookies. You can change your 'Cookies Settings' at any time. For more information, please read ourCookie Policy
Cookie Settings
Accept All Cookies