Social Media Engagement for 1 month
$300
Delivery in
5 days
- Views 923
Amount of days required to complete work for this Offer as set by the freelancer.
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Average time for the freelancer to first reply on the workstream after purchase or contact on this Offer.
What you get with this Offer
This is what I will deliver in this Hourlie:
•Manually search for complaints and queries across search engines like Google, Bing, Yahoo, etc. and consumer forums
and blogs
•Identify and filter all the relevant conversations, which are related to leads, complaints, queries, etc.
•Immediate responses to be made using a standard set of responses (Response will be shared for approval) within a
specified time limit (TAT will be decided as per your requirement )
•Will escalate the query/complaint/lead immediately to defined SPOC (once all the essential details received from the customer)
•Sentiment Analysis
•Category/Theme Analysis
•Appropriate response will be shared on all platform
•No queries/complaint will be left unanswered
•All response will be standardized to avoid looking like machine/auto generated responses, rather every response can be customized with minor tweaks/edits even though the complaints are of same type
•Every customer will be acknowledged with respect to their query
•Daily and Monthly ORM Report will be shared
•Support on business hour and beyond working hour also.
•Manually search for complaints and queries across search engines like Google, Bing, Yahoo, etc. and consumer forums
and blogs
•Identify and filter all the relevant conversations, which are related to leads, complaints, queries, etc.
•Immediate responses to be made using a standard set of responses (Response will be shared for approval) within a
specified time limit (TAT will be decided as per your requirement )
•Will escalate the query/complaint/lead immediately to defined SPOC (once all the essential details received from the customer)
•Sentiment Analysis
•Category/Theme Analysis
•Appropriate response will be shared on all platform
•No queries/complaint will be left unanswered
•All response will be standardized to avoid looking like machine/auto generated responses, rather every response can be customized with minor tweaks/edits even though the complaints are of same type
•Every customer will be acknowledged with respect to their query
•Daily and Monthly ORM Report will be shared
•Support on business hour and beyond working hour also.
What the Freelancer needs to start the work
Please provide me:
Admin/Editor access to your social channels and credentials where required.
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