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What you get with this Hourlie
I won't list everything I have experience and knowledge of here, but if you are a small or medium sized business odds are I've supported the kit you have before, and if I haven't I'll work it out quickly enough.
We have to be realistic, not everything can be fixed within an hour, once you let me know what your problem is I'll let you know if it's feasible, if I can't fix it without a reasonable resolution I'll refund you the cost.
What the Seller needs to start the work
To get started on fixing your problem I'll need you to provide me with remote access to your system and any passwords I'll need to get connected. If you don't already have a method of remote access then we can setup a teamviewer session.