I can respond to 10 customer emails , online tickets or text chats
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What you get with this Offer
I am currently working as freelancer on full time basis .
I have about 6 years of customer , client and corporate servicing & relationship management experience while working with Fortune 100 and 500 companies.I have worked for Banking , HR Benefits Management , Immigration and Travel industries .
I enjoy projects which involve client , customer and corporate servicing !
I can also work as senior manager for projects which require me to manage client , customer or corporate servicing units or teams from operational point of view .
I have completed post graduation with diploma in Master in Business Administration (MBA) with grade A from one of India's reputed institutes . Completed graduation in English (Hons) with top 5% score in Delhi University .
Preferred Mode of communication is written , PPH messages via work stream.
* Please note that this hourlie is for customer email , ticket handling, text chat support .
Please contact me before purchasing the hourlie :- 1. To discuss your business 2. Platform to be used to respond to customer inquires 3. Granting access to it before I work on the hourlie 4. Type of responses you expect to be sent to customers 5. To check my availability to work on the hourlie .
Please provide access in advance to any CRM software like zendesk etc or any company email account that you use for handling customer queries .
In this hourlie , I can assist you with any of the below:
* General customer queries
* Take messages from customers & forward queries on
* Respond to queries with agreed script
* Respond to customer queries by email or any CRM ticket handling software
* And much more - just ask and check before purchasing the hourlie !
I like to be conscious and present in the NOW . Being loving, peaceful , joyous , work with people who are conscious , present in the NOW , joyous , understanding , can communicate clearly in writing and spread love , peace and joy !
I'd like to provide compassionate customer service , tailored to the client requirements .
If you like the services provided in this hourlie and like to hire me for any full or part time projects , then please feel free to contact me !
Look forward to your orders !
Get more with Offer Add-ons
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I can provide 8 hours of customer service support via emails or text chat
Additional 3 working days
+$144 -
I can provide 20 hours of customer service via emails / text chat / online tickets handling
Additional 5 working days
+$360 -
I can provide 1 hour of customer service via emails/ text chat / online tickets handling
Additional 1 working day
+$18
What the Freelancer needs to start the work
Mature , open and holistic outlook ! Understanding and easy to work with ! Loving , caring , joyous and peaceful !
Should know the meaning of space and preferably resonate with some of the quotations , work values and information mentioned in the hourlie and profile information ! Pls have a look !
Non attachment with the output or result and BE PRESENT AND CONSCIOUS IN THE NOW ! Journey is as important as the destination .
-Information regarding their business , products and services offered to customer/ clients or corporates .
- Number of clock hours of customer service support required Or number of tickets / emails to be handled .
- Platform used to respond to customer inquires and advanced access to it ,before working on hourlie .
- Discussion via PPH messages , regarding the type of responses they expect to be sent to customers , any ready script for certain common scenarios and finally mutually agreed script for certain common scenarios .
Please have all the above information written down and handy with you before , the first project discussion !
Mode of communication for any discussion is PPH messages via workstream only as per PPH rules of engagement .