Cover 2 hours of live chat for your website
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What you get with this Offer
I will provide 2 hours of live chat cover for your website, between 9.00am-3.00pm Monday-Friday (UK time). If you'd like anything outside of these times please let me know, and I will see if I can assist you.
Live chat is a fantastic customer service and sales tool to have on the website, but over lunches or meetings when it may get busier or turned off due to your business requirements, sales and customer experience can reduce. You may lose sales to a competitor if you aren't available when your customers want you.
I will ensure that replies are professional, on brand with my tone of reply, informative and a positive experience for your customer. I will also upsell or cross sell where possible or appropriate.
I have 20 years customer service experience, have managed email and chat functions, as well as social media. i am used to speaking with different types of customer, and am adaptable.
I can also assist you with customer service email replies and management, Twitter management and more. Please see below, or contact me if you have any specific requirements.
Regards
Janine
Get more with Offer Add-ons
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I can create 5 customer service email reply templates
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I can analyse for top 5 email queries, and create response templates
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What the Freelancer needs to start the work
Chat link and login details, along with any specific branding messages/ tone/ template responses that you'd prefer me to use.
I will familiarise myself with the website, products and services.