Convert low resolution logo into high resolution vector

This is the 1st negative review I should give on PPH, but I am going for neutral. I did give the supplier the opportunity to fix the job. The supplier initially sent me an automated trace (which you can get free online or using Illustrator) that didn't l look anything like the original logo. Upon rejecting the file, the supplier admitted to having used an automated tool and said he would "redraw it from Pen tools". The new file was better compared to the 1st one, but not right. It is not a complicated logo, in fact it's a very simple brand. The line weight is wrong - They rushed the job. I just couldn't afford to request the file again because we needed it within 48 hrs as per the turnaround time the seller advertises.
All in all, based on my experience, if you need someone to really REDRAW your logo with attention to detail, do not use this supplier. They should clearly state that they offer an automated trace, which is something anyone can obtain for free with very minimal knowledge in the matter. Also, the client should not have to request that the job is done correctly - It is a given that if you purchase a service, it will be done as per the quality you can see on the advertised portfolio without having to use unlimited revisions.

4Slash

Hello Sir,
Sorry for the bad experience, if you had any issues in the 2nd revision and vectorization you could have told us and would have asked us for changes and highlighted the detail you wanted us to take care we could have fixed that for you.
We have over 1000+ jobs done and very less of them are done via automated trace because they are simple and can be done that way. most of our vector logos are hand traced and clients get AI files. thats where i disagree with your feedback on people per hour. i wish you best of luck with your project
Cheers
Mavi

Looks good

4Slash

Thank you so much for your kind feedback :)

Great work, very pleased

4Slash

Thank you so much for your positive feedback.

Went to great lengths to listen to my feedback, and fixed everything to my liking and instructions, all while having a postive attitude. Well done!

4Slash

Thank you so much dear. I hope you are safe and secure during the hard time

Great service

4Slash

Thank you so much.

Excellent work

4Slash

Thank you so much :)

Great work - appreciated!

4Slash

Thank you so much.

Excellent !

4Slash

Thank you so much Jorge :)

Great service!

4Slash

Thank you so much

Excellent and very professional service. 100% recommended.

4Slash

thank you so much dear :)