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    Zorica Wiley

    Zorica Wiley

    Business/Operational Manager

    London, United Kingdom

    Zorica Wiley, a Business/Operations Manager with over 15 years of management experience in both private and public sectors. I possess a BA in Business Management and Communications...Read moreZorica Wiley, a Business/Operations Manager with over 15 years of management experience in both private and public sectors. I possess a BA in Business Management and Communications from University of the Arts London, London College of Communications.

    At The Lister Hospital and BMI Healthcare I was a member of the Hospital Management Team managing Outpatient Service, Appointments Coordination Centre, Marketing and Business Development as well as planning, set up, rationalisation and coordination of new and existing services.

    At BMI South Buckinghamshire Hospitals I have managed multidisciplinary teams across three sites and service review of three sites. This included rationalisation of services, market research, understanding gaps in services offered and development of new services.

    More recently I have managed a number of projects to include London Acute Care set up and management at The London Clinic. Major Trauma Project set up at the Imperial College Healthcare, St Mary’s Hospital, a Project Consultant managing Relocation Project for MRC Clinical Trials Unit and Regional Centre London, Bupa Projects Manager at Bupa Cromwell Hospital and currently Business Unit Director at Assura Medical Chelmsford.

    Area Covered: Greater London


    Work Experience
    -----------------

    Summary: Operational manager with significant experience in customer-driven environments in both the private and public sectors. Ability to establish new systems and processes, to lead diverse teams, and to manage budgets to meet financial targets.
    Job Title: Business Unit Director
    Company: Assura Medical
    Description: Interim Role
    Supporting the existing services and ensuring that the business is run and administered to the highest standards.
    Developing and running new services in conjunction with PCTs
    Delivering required documentation and specifications for delivery of services
    Maintaining successful relationship with PCTs and other Assura regions
    Negotiating new contracts with service providers and ensuring they are both, clinically and financially viable
    From:14/Jun/2011

    Job Title: Bupa Cromwell Hospital
    Company: Bupa
    Description: Interim Role
    Working with the Commercial Team managing integration of existing and development of new services within Bupa Cromwell Hospital and Bupa Health & Wellbeing Centres and Bupa Insurance.
    Preparing financial and operational business case for satellite clinics in conjunction with Bupa Health and Wellbeing Centre
    Working with key stakeholders to obtain knowledge of processes, data and systems that can be used to deliver the service remotely
    Setting up satellite outpatient clinics within Bupa Health Centres
    Working on development of enhanced service offering to Bupa insurance members
    From:20/Dec/2010 To:10/Jun/2011

    Job Title: Project Consultant
    Company: MRC REgional Centre London
    Description: Interim Role
    Working with the senior managers to produce outline and substantive business case for relocation of operations within Central London with a costing of £2m.
    Prepared business case including strategy and financial statement. Proposal successfully approved by external auditors
    Carried out full appraisal of relocation options using HM Treasury recognised matrices and budgetary guidelines
    Obtained contributions of data from key stakeholders, arranging briefing meetings and workshops, and communicating progress to stakeholders
    Used project management techniques to create programme structure, and to meet risk management and corporate governance requirements
    From:08/Mar/2010 To:31/Aug/2011

    Job Title: Head of Operations
    Company: The London General Practice
    Description: Interim Role
    Working with the Partners managing expansion of the very successful Private Practice, with 26,000 registered patients. Accountable for full implementation of policies and procedures, staffing, resources and budget planning.
    Remodelled existing infrastructure to support current and future demand
    Completed a project on acquisition of another private practice including transfer of 5,000 patients
    Established a Clinical Governance Framework in conjunction with the Partners
    Developed a monthly reporting system and debtor analysis
    From:16/Nov/2009 To:26/Feb/2010

    Job Title: Project Manager Major Trauma
    Company: St Mary's Hospital London
    Description: Interim Role
    Working with the Operations Director for Surgery managing a number of work-streams. Accountable for strategic and operational development of the Major Trauma Centre.
    Worked with clinical and management teams to ensure the Major Trauma Centre was able to meet the designation criteria set by Healthcare for London
    Established a Clinical Governance Framework for Major Trauma in conjunction with lead Consultants
    Developed a monthly reporting system and interim balance scorecard
    Established processes and procedures for Trauma, Audit and Research Network (TARN) to achieve national standards including the Trauma Performance Framework
    From:29/Jun/2009 To:13/Nov/2009

    Job Title: Business Manager
    Company: The London Clinic
    Description: Fixed term contract
    Working with the Corporate Services Director managing a number of projects and business ventures. Accountable for strategic and operational development of a number of independent business units.
    Project managed the development and implementation of a number of new centres including London Gastroenterology Clinic, London Acute Care and London Facial Clinic
    Produced business studies including financial data interpretation and analysing business potential
    Negotiated partnership terms with Clinicians and the Clinic Executives and advising partners on typical healthcare models
    Remodelled existing plans to meet current requirements and increase revenue potential by approximately £2.5m
    From:05/May/2008 To:26/Jun/2009



    Education
    -----------------

    Degree: BA
    Field of Study: Business Management and Communications
    University / College: University of the Arts London, London College of Communications
    From:01/Sep/1998 To:13/Jun/2003

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