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    April Carvelli

    April Carvelli

    Freelance Writer

    Aurora, IL, United States

    A reliable and personal customer service professional with broad-based expertise in troubleshooting, scheduling, billing, answering phones, records management, and database management....Read moreA reliable and personal customer service professional with broad-based expertise in troubleshooting, scheduling, billing, answering phones, records management, and database management. Leverages exceptional interpersonal skills to ensure strong working relationships with clients to secure client satisfaction and retention. Evaluates existing processes, identifies opportunities for improvement, and implements beneficial changes to boost efficiency. Serves as a dedicated team player with a solid commitment to excellence.
    Company Name: Carvelli Consulting
    Industry: Outsourcing/Offshoring
    Employees: 1


    Work Experience
    -----------------

    Job Title: Contractor
    Company: Carvelli Consulting
    Description: Ghostwriting, White Papers, Advertisement Creation, Product Description, Blogging
    From:01/Dec/2011

    Job Title: Marketing Assistant
    Company: Henry Pratt
    Description: Received and distributed orders. Verified and entered orders. Developed parts numbers. Created and submitted proposals. Marked up proposal drawings. Coordinated orders with engineering. Developed bills of material, verified stock, and coordinated customer returns. Designed and implemented expedited inquiries on SharePoint. Trained personnel on the use of the SharePoint expedite list. Created Excel priority date coding for proposal due dates.
    From:01/Jul/2011 To:01/Jan/2012

    Job Title: Field Service Specialist
    Company: Henry Pratt
    Description: Coordinated field service department. Scheduled customer service work. Entered purchase order requisitions. Billed for field service work. Answered customer calls, faxes, and e-mails. Held responsibility for ordering parts, arranging shipments, entering and tracking orders, and creating bills of material. Conducted warranty and goodwill assessments. Created and maintained a variety of Excel spreadsheets, as well as the SharePoint Website and various forms. Verified payment qualification of invoices. Developed more efficient methods to share available information. Coordinated repair parts, shipments, and personnel for emergency unit repairs in China. Communicated repair procedures and shipment with China and Mexico. Created service training manuals for in-field customer training. Created a job-training manual for the Field Service Specialist position. Trained the field service replacement. Instructed personnel on return procedures and order entry.
    From:01/Jan/2004 To:01/Aug/2011

    Job Title: Customer Service - Aftermarket Coordinator
    Company: Parkson
    Description: Quoted parts to customers. Answered customer phone, fax, and e-mail inquiries. Processed and entered customer orders. Tracked customer orders. Negotiated prices with suppliers. Created and maintained a variety of Excel spreadsheets to increase efficiency. Coordinated with engineers and technicians to resolve customer issues. Determined availability and delivery of customer orders. Requested proof of delivery from LTL carriers and filed freight claims. Maintained good relations with customers and sales representatives.
    From:11/Jan/2002 To:01/Jan/2003

    Job Title: Customer Service
    Company: Trend Technologies
    Description: Worked with international customers in Asia to quote parts and respond to inquiries. Processed and entered customer orders. Tracked order status. Created and maintained a variety of Excel spreadsheets. Requested proof of delivery form LTL carriers.; Maintained strong working relations with national and international customers. Handled remote warehouse inventory and billing. Worked with accounting to resolve customer overpayment issues. Dealt with various customer SIS ordering systems
    From:01/Dec/2003 To:01/Jan/2004

    Job Title: Customer Service - Field Technician
    Company: Parkson Corporation
    Description: Held responsibility for customer equipment repairs, start-up, and installation. Answered customer calls, faxes, and e-mails. Troubleshot customer equipment. Assessed warranties and goodwill. Developed and maintained strong customer relations. Provided technical assistance to all customers.
    From:01/Jan/2001 To:01/Jan/2002

    Job Title: Customer Service - Coordinator
    Company: Parkson Corporation
    Description: Coordinated customer service department. Scheduled customer service work. Monitored the quality of in-field customer service work. Answered customer calls, faxes, and e-mails. Troubleshot customer equipment. Conducted emergency in-field repairs. Ordered parts. Held responsibility for warranty and goodwill assessment, design modification, and quality control.
    From:01/Apr/1998 To:01/Jan/2001

    Education Summary: I went to college in Canada for Civil Engineering Technology it was a rush two year course (4 years crammed into two). I was initially hired straight from college into the U.S. and have not had an opportunity to return to school.

      5.0
      (4)
      $12
      /hr
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    Skills

    microsoft excelarticletechnical writingmicrosoft office (ms office)microsoft word

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    Freelancer Buyer
    Projects listed
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    Last active
    Sep 28 2015
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    Skills

    microsoft excelarticletechnical writingmicrosoft office (ms office)microsoft word

    Insights

    Freelancer Buyer
    Projects listed
    7
    Freelancers worked with
    7
    Last active
    Sep 28 2015
    Response time
    within a few hours

    Insights

    Freelancer Buyer
    Projects worked on
    1
    Buyers worked with
    1
    Last active
    Sep 28 2015
    Response time
    within a few hours
    Skills Insights

    Insights

    Freelancer Buyer
    Projects listed
    7
    Freelancers worked with
    7
    Last active
    Sep 28 2015
    Response time
    within a few hours

    Insights

    Freelancer Buyer
    Projects worked on
    1
    Buyers worked with
    1
    Last active
    Sep 28 2015
    Response time
    within a few hours
    Skills Insights
    microsoft excelarticletechnical writingmicrosoft office (ms office)microsoft word
    • Portfolio (2)
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    Ghostwriter for Blog / Topics: Architecture / UAE / Lifestyle / General
    • Waldemarby Waldemar B.
    • Posted: 23 Feb 2012
    • 1
    • 06 Jun 2012 Waldemar B.
      Waldemar B.
      London, GB

      excellent to work with... customer focused and 100% satisified...

    • 06 Jun 2012 Waldemar B.
      Waldemar B.
      London, GB

      always happy and satisfied with April's work

    • Show more feedback (2)
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