Gerry won this work based on his portfolio but I later learnt that he did not have the correct skillset to complete the task. 3 hours into the project I told Gerry I wished to cancel and pay him for his time to date at which point he decided to trebbled his fees and then later requested full payment for the entire project! I contacted PPH to dispute this and ended up having my project locked for 21 days whilst they investigated. They later found Gerry to be at fault and paid him the for the 3 hours work at the rate I suggested in the beginning. This caused me serious delays on the project not to mention unnecessary fustration trying to source another designer. I ended up sourcing a designer outside of PPH in order to get the project moving again.