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Categories
    Technology & ProgrammingWriting & TranslationDesignDigital MarketingVideo, Photo & ImageBusinessMusic & AudioMarketing, Branding & SalesSocial Media
Technology & ProgrammingWriting & TranslationDesignDigital MarketingVideo, Photo & ImageBusinessMusic & AudioMarketing, Branding & SalesSocial Media
Rozzenn Rex Acedillo

Rozzenn Rex Acedillo

Social Media Manager, Customer Service, Human Resources, Sales Executive, T...

Las Pinas, Philippines

English and Tagalog speaking

My Background Human Resource Officer I graduated with a degree in Business Administration major in Human Resource Management. I got an honor, Cum Laude. Right after I graduated,...Read moreMy Background

Human Resource Officer
I graduated with a degree in Business Administration major in Human Resource Management. I got an honor, Cum Laude. Right after I graduated, I was hired as an HR officer of an architectural and construction services company for six months.
-Creating job descriptions.
-Interviewing applicants.
-Doing 5 S practices of keeping files.
-Giving corrective actions.
-Processing salary and government benefits.
-Making company policy.
-Conducting meeting.

Customer Service Representative
I was also a customer service representative for almost three years and was promoted as an operations supervisor for six months in Teletech, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. I was able to handle multiple types of concerns like sales, billing, technical, retention, and cancellation via inbound and outbound calls, emails and through chat.
-Taking inbound calls.
-Doing outbound calls.
-Updating CRM.
-Types of calls handled (Sales, Billing, Technical, Cancellation and Retention).

Operation Supervisor/Team Leader
I received multiple rewards as a CSR and one of my top awards was being the top one agent across all sites located in the Philippines and United States. Because of my excellent performance, I was promoted as an operations supervisor managing the performance of 20-25 people
-Evaluate agent’s calls in my team and provide feedback.
-Coaching.
-Root Cause Analysis of any escalations.
-Loading CAP (Corrective Action Plans) in the system.
-Tracking metric scores (Sales, Issue Resolution, Net Promoter Score, QA score, Reliability).
-Managing CRM across all sites.
-Doing team performance reports.
-Leading the team to achieve the KPIs.
-Resolving team conflict.

Healthcare Advocate
I was then hired at OptumRx, a healthcare account. I worked for this account for six months. I am HIPAA certified and took inbound calls mostly from the United States.
-Booking orders.
-Cancelling orders.
-Process resend.return of orders.
-Checking balance due.
-Checking price of medicines
-Processing payment.
-Checking medications if covered by insurance.
-Updating CRM.

Virtual Assistant- Executive Assistant, Sales Account Executive, Social Media Management, Sales Trainer, Data Entry
I decided to work at home to spend more time with family and got a job as a Sales Account Manager/Virtual Assistant of We Innovate Digital that will launch soon in Australia. This company is managed by Jessica Salter which was the former Head of E-commerce of Asics, a global sports brand in Australia.
-Sending proposals in upwork to win clients for SEO, Google Ads, Google Shopping, CRO,Social Media Management and Social Media Marketing Services.
-Data entry.
-Creating post descriptions.
-Scheduling Instagram post in Later App.
-Creating Sales Training presentation for Business Development Managers.

Virtual Assistant – Social Media Manager (Instagram)
I also have experience doing social media management for Tafari Dean’s Instagram with a profile name, TempleEssayServices.
-DM potential clients.
-Following accounts.
-Unfollowing.

Virtual Assistant – Social Media Manager (Facebook Page) and Administrative Tasks
I also have experience as a Social Media Manager and a Sales Representative of TPALS (Tennessee Pallets and Liquidation Services).
-Monitor Facebook Page.
-Designing posts through Canva.
-Posting ads.
-Replying to comments.
-Replying to inquiries.
-Sending email newsletters through Mailchimp.
-Building email lists.
-Monitoring emails.
-Responding to emails.
-Attaching important files for customers in Quickbooks.
-Uploading mugshots on Weebly account.
-Providing feedback to customers on Ebay.

Virtual Assistant – Sales Manager
I am the Sales Manager of Kiwi Photography Group based in Auckland, New Zealand. I am handling five appointment setters based here in the Philippines.
-Managing five appointment setters.
-Conducting sales training.
-Providing feedback.
-Setting up Voip for them to make calls.
-Tracking working hours.
-Tracking performance especially on sales.

Virtual Assistant- Email Marketer,Link Trust Flow Checker, Basic Website Editing and Administrative Tasks
I got a client from California with Google My Business Services business.
-Searching for prospect’s emails.
-Sending winning proposals through email.
-Checking trust flow and topical trust flow of URLs.
-Basic website editing through WIX. (changing page title, page description in SEO settings, uploading pictures and repositioning, editing font size, changing colors, adding pages,editing text, duplicating sites)
-Data Entry.
-Downloading pictures from Canva.

Virtual Assistant – Social Media Manager (LinkedIn)
I was also the virtual assistant of Nicholson Digital Consulting.
-Post Engagement.
-Sending target connections.
-Withdrawing connections.

Virtual Assistant – Social Media Manager (Instagram)
I was also the social media manager of a company in Germany called https://www.tmm-media.de/. I handled almost ten accounts.
-Liking post.
-Commenting posts.
-Following.
-Unfollowing.
-Searching hashtags.

  • $10
    /hr
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Skills

administration supportdata entryvirtual assistantsocial media managementcustomer supportleadership developmentoperations managementphone supportteam building
Industry expertise: Human Resources, Recruitment, Retail, Sales and Telecommunications

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Skills

administration supportdata entryvirtual assistantsocial media managementcustomer supportleadership developmentoperations managementphone supportteam building
Industry expertise: Human Resources, Recruitment, Retail, Sales and Telecommunications

Insights

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Projects listed
0
Freelancers worked with
0
Last active
Jan 04 2021
Response time
instantly

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0
Buyers worked with
0
Last active
Jan 04 2021
Response time
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Insights

Freelancer Buyer
Projects listed
0
Freelancers worked with
0
Last active
Jan 04 2021
Response time
instantly

Insights

Freelancer Buyer
Projects worked on
0
Buyers worked with
0
Last active
Jan 04 2021
Response time
instantly
Skills Insights
administration supportdata entryvirtual assistantsocial media managementcustomer supportleadership developmentoperations managementphone supportteam building
Industry expertise: Human Resources, Recruitment, Retail, Sales and Telecommunications
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