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    Sinead Kenny

    Sinead Kenny

    Administration/customer Service Manage/Business coordinator for a DWP contr...

    Middleton, United Kingdom

    I am an experienced Customer Service/Administration Manager who currently works on a DWP contract, coordinating all aspects of the contract between my employer, Serco, and DWP....Read moreI am an experienced Customer Service/Administration Manager who currently works on a DWP contract, coordinating all aspects of the contract between my employer, Serco, and DWP. I am fully proficient in Microsoft office and have around 10 years experience in managing customer service advisors in large front office and back office envirinments. I have excellent organisational and communicatin skills, and have a lot of experience in stream lining process's saving my previous employers over £100,000 a year. I have also gained a lot of experience in freating and delivering presentations.

    Area Covered: Middleton, Manchester, Oldham, Rochdale, Chadderton, Buy, Heywood
    Work Experience Summary: I have 10 years experience in managing people in both back office and front office, I have also managed projects. I have an NVQ level 3 in Customer services and have taken many other in house training courses. I spent 3 years in a training environment, creating powerpoint presentations and building spreadsheets. I am a fast at data input and can work pretty much any side of customer service, managing people, project/forecasting.
    Education Summary: 9 GCSE's including English Maths and science. NVQ level 3 in Customer Services. Train the trainer, MS office training, managing change, managing poeple, equality and diversity training, benefit entitlement training, conflict resolution, HR policy and porcedure. Many more

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    customer servicemicrosoft excelbudgeting & forecastingoffice managementproject managementmicrosoft accessmicrosoft powerpointmicrosoft wordwindows administration

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