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    Matthew Gilmartin

    Matthew Gilmartin

    Sales Delivery Manager

    Manchester, United Kingdom

    Matthew David Gilmartin PRINCE2 Practitioner 658 Huddersfield Road Lees Oldham OL4 3PZ Telephone: 07943 060 255 E-mail: matthew.gilmartin1@gmail.com  International...Read moreMatthew David Gilmartin
    PRINCE2 Practitioner

    658 Huddersfield Road
    Lees
    Oldham
    OL4 3PZ

    Telephone: 07943 060 255
    E-mail: matthew.gilmartin1@gmail.com

     International Project Manager with the ability to recognise a variety of professional, ethical and cultural approaches to a fast growing key operational structure
     Able to recognise, develop and implement benefits of change within in a fast paced, competitive business environment
     Experience of acquisition journey from small business moving into a plc.
     Open and honest, hands-on leadership style, an excellent communicator and process driven
     Committed to analysing critical business decisions which entail engagement of both the customer and supplier
    Sales Delivery Manager July 2015 to date
    Clear Channel Outdoor, Manchester / London

    Initially responsible for the department restructure of National Sales Operations; thereafter maintenance, continuous improvement and KPI management and development of all staff and processes

     Central point of communication for change initiatives introduced across the business
     Responsible for the setup and maintenance of project timeline during period of change
     Review of inter-departmental processes ensuring follow up on recommendations were reviewed within the agreed time frame
     Responsible for supporting audits in line with SOX compliance
     Contribution to business unit revenue and customer retention through the embedding of a structured Sales Support function
     Providing regular and concise updates and detailed presentations across National Management Team and Senior Board Director level
     Based across various UK locations ensuring all stakeholders across the business were engaged in new initiatives of change (Central Operations, Finance, Project Management, Development and Back Office)

    Global Service Delivery Manager September 2014 to July 2015
    Capita Translation and Interpreting (CTI), Manchester

    Responsible for the direction of a team of Project Managers based in the UK and 4 international sites (Poland, US, China and Guatemala)

     Set up, resource planning and maintenance of a 24 hour global team
     Co-ordination of global Project Managers, both FTE and freelance; based around various time zones to enable a competent 24 hour service for Capita clients
     High level client service reviews UK wide
     Establishing an in depth knowledge of Legal and Financial clients and their localisation requirements to enable sustainable business growth
     Key role for development and review of contingency solutions establishing corrective measures in the interim and follow up of preventative measures across the business
     Focus on continuing to drive quality initiatives across the Service Delivery department
     Key stakeholder in the on boarding of new clients providing recommendations of bespoke workflows to meet contractual obligations in place with the client
     Creation / Implementation of ISO 9001 procedures across the Service Delivery department


    Project Manager (Secondment) September 2014 to December 2014

    Relocation to a satellite operation based in Poland (Krakow) for the final business quarter of 2014 in order to implement a new operational structure (Using PRINCE2 methods) (Capita Polska)

     Review of satellite team capacity and set up of project plan and effectively managing stakeholders throughout the project setup enabling sustainability and revenue growth within the business
     Being a key support role between UK and Poland business units
     Company process review and implementation across various international sites
     Development of a strategic training plan for existing staff members to bring them to the required departmental standard of knowledge
     Recruitment of Team Leader to play a key role in maintaining the new business structure post project
     Clear and concise project closure and implementation of recommendations and benefits review plan



    September 2014 to July 2015





    Senior Linguist Relations Executive April 2012 to September 2013

    Capita Translation and Interpreting (CTI), Manchester

    Team supervisor for 14 staff members based at CTI head office reporting to the Operations Manager

     Go to lead in respect of extensive experience and knowledge within the localisation industry
     Conducting team appraisals, monthly one-to-one’s, day to day management of the team including telephone statistical analysis, call/e-mail quality monitoring and section standards across the working floor.
     External training provided to non CTI members of staff based at 3 different sites across the UK Co-ordination of training requirements with clients to ensure contractual standards were met by external, freelance suppliers and CTI
     Implementation of a new regional recruitment process promoting a more streamlined approach to enabling and increase in revenue and growth initiatives across the business

    Supplier Manager February 2011 to April 2012
    Applied Language Solutions, Manchester

    Key support role for Operational, front line staff during the time of acquisition and freelance supplier database upscale

     Statistical analysis of call data along with required implementation and follow up
     Regular coaching of staff on process change and business development
     Freelance Supplier audits based across various UK sites
     Responsibility of customer complaint process and roll out of supplier sanction matrix
     Ownership and implementation of Data Protection Act (DPA) policy across the business
     Conducted audits on database of 2000 linguists prior to commencement of new contract


    Service Delivery Co-ordinator October 2010 to February 2011
    Applied Language Solutions, Manchester

    Co-ordination of freelance interpreter schedules across a wide range of public sector organisations including the NHS, Crown Prosecution Service, Courts, Tribunals and Police Services

     Scheduling and updating live systems of client and supplier data
     Contribution to department KPI’s and innovation and continuous improvement of the company’s corporate vision
     Co-ordination of service user requirements between ranges of 1 hour to 1 year ahead of current date
     Management of own workload ensuring accurate inputting of information, supplier assignment and adherence to invoicing process
     Supporting finance team with both mid and month end co-ordination of supplier payments
     Responsible for proactively outsourcing to freelancers in times of a decrease in supply vs. demand

    November 2010 to February 2011
    Further Education

    ILX Group

     Prince 2 Practitioner

    Education

    Blue Coat Secondary School and Sixth Form College, Oldham


    A2 Level Results: 3 A2 levels A* to D

    AS Level Results: 4 AS levels A to C

    GCSE Results: 12 A* to C GCSE’s





     Relocation would be considered
     Flexible to work both locally and Nationally
     International travel is not an issue

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