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    Graham Carter

    Graham Carter

    Experienced IT Support, Remote Support, Technical Document Writing

    Gloucester, United Kingdom

    Having worked as an Operations Manager for a prominent Oil & Gas Data Management company for many years, has endowed me with excellent people management and conflict resolution...Read moreHaving worked as an Operations Manager for a prominent Oil & Gas Data Management company for many years, has endowed me with excellent people management and conflict resolution skills.

    Work as a consultant for a number of years has honed technical document writing expertise and remote troubleshooting skills.

    I have worked closely with management, directors, sales teams, both in the UK and USA.....successfully influencing decisions and company direction.

    I have had a long and varied career to date in the IT Industry. My career to-date has focused on balanced experience, customer support & an excellent understanding of the industry.

    Whilst based in the Gloucester area, I am able to travel and or provide home based remote support.

    I also have a current CRB and held previous SC clearance.

    I offer the following services / support

    General IT Support
    (12+ Years of PC Hardware & Software Diagnostics experience)
    * Remote Support
    * Connectivity Support (wireless, wired, networking)

    * Oil Rig & Offshore networking, training and troubleshooting experience
    * Relational database experience
    (Lotus notes and Microsoft Dynamics in particular)

    * BOM (Bill Of Materials) experience
    * Access Control List (ACL) Experience
    * ETL Techniques & Data warehousing experience
    * Virus, spyware and malware removal expertise
    * Data Recovery experience
    * Data Management expertise
    * Data Archiving expertise
    * Networking Experience (Routers, LANS, Wireless configuration)
    * Setup & Resolving Internet Connectivity Issues (Cable, ADSL)
    * Remote Support (VNC, remote desktop, web based )
    * KVM Setup (Software & Hardware Based)

    Area Covered: Gloucester, South West... anywhere for remote support / writing
    Work Experience Summary: I have 9 years experience with a high profile Oil & Gas data distribution company. This experience has covered IT Support (physical and remote)... technical document writing, database management, people management, office management.

    • £10
      /hr
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    customer servicenetwork administrationoffice managementdata warehousingproduct descriptiontraining writingtechnical writingInformation Technology support (IT support)microsoft wordwindows administration

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