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    Graciela Maniquis

    Graciela Maniquis

    EMAIL SUPPORT/DATA ENTRY/ ADMINISTRATIVE/CUSTOMER SERVICE

    Manila, Philippines

    In my 5 years of Customer Service experience, I learned that providing a "good customer service" is not that easy--you will need a lot of hard work and patience, especially...Read moreIn my 5 years of Customer Service experience, I learned that providing a "good customer service" is not that easy--you will need a lot of hard work and patience, especially that you deal with different people, different personalities. This is one of the best lesson I have learned on my career.

    Through times, I have learned to provide a quality service through email, chat, administrative, research and data entry works. Our Filipino culture is also incorporated on my service--always deal with a smile in your face and heart, honesty, hard work, friendliness,and assuring that someone is there to help them.

    By working on some freelance sites, I do not only practice my skills, I meet a lot of people, I learned from them, I earned and help my family and also help some of unfortunate kids and family in our place.

    My service is affordable at $5 per hour. I can work 7 days a week. Thanks for your time.

    Area Covered: Email Support, Live Help/ Chat Support, Data Entry, Web Research, Facebook, Twitter, LinkedIn, Gmail, Microsoft Office, Customer Service


    Work Experience
    -----------------

    Summary: Qualifications:

    *Graduated in the University of the Philippines- BA Sociology
    *Has 4 years of Customer Service experience (email/chat/phone/administrative)
    *Worked in call center industries for more than 3 years. I was exposed to the following accounts/ companies:

    1. Sutherland Global Services
    (Email Support/ Escalation Team- PayPal UK accounts)

    2. Transcom Asia
    (Chat Support- Comcast cable and internet)

    3. Teletech
    (Technical Support Representative- Verizon DSL accounts)

    I can do web research,data entry, email and chat support, virtual assistance,and blog and forum posting/ comments.

    I am honest and hardworking person. I am very open to new possibilities, knowledge and information. Very willing to learn and meet new people and share our Filipino cultures.


    I offer the following services:

    1. Email Support

    -technical/ troubleshooting support
    -general customer support
    -order processing
    -emailing prospects or customers in employer's behalf
    -Familiar with Zendesk, MailChimp, Comm100,Infusion, Express Engine, PayPal/ Ebay, Thunderbird, Mac Mail Client, Google Docs and more


    2. Email Sorting

    -managing inbox
    -deleting unwanted emails/spams
    -creating folders
    -keeping important emails

    2. Live Help/ Chat Support

    3. Data Entry/ Social Media/ Email Marketing

    -transferring data from pdfs, scanned materials (business cards, written documents, etc) to excel (spreadsheets)
    -Facebook/Twitter/ LinkedIn/ Youtube account creation and management
    -Mail Chimp


    4. Web Research

    -basic internet research
    -company research and gathering contact information
    -familiar with Microsoft Office Suite

    5.Typing and word processing

    6. Basic Photoshop/ Adobe/ Ebook cover creations/ Powerpoint creations
    Job Title: Part time Email Support
    Company: MaxWorkouts
    Description: -answer customers' emails
    -troubleshoots
    -gives general information
    -handles refund if necessary
    -retain customer,
    -check and process orders
    -report bugs to developers if any
    From:08/Feb/2011



    Education
    -----------------

    Degree: BA
    Field of Study: Sociology
    University / College: University of the Philippines
    From:01/Jun/1999 To:01/Apr/2004

    • £7
      /hr
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    customer servicemicrosoft excelcopy typingmicrosoft powerpointmicrosoft word

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