Insights
Insights
Wordrpess site down
- by Garry W.
- Posted: 1 Mar 2016
Competition Script
- by Rob W.
- Posted: 25 Feb 2016
- by George A.
- Posted: 18 Feb 2016
- by Sima S.
- Posted: 18 Feb 2016
Wordpress Edits & Fix
- by Mike Z.
- Posted: 16 Feb 2016
- by Rob W.
- Posted: 10 Feb 2016
- by Gareth C.
- Posted: 27 Jan 2016
- by Julie C.
- Posted: 26 Jan 2016
- by Eddie L.
- Posted: 21 Jan 2016
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Eddie L.
Thetford, GBdid little to speed up website, a waste of money
Chris W.
I am replying to this review so everyone reading my profile and can be fully aware of facts of this job. I have worked on PeoplePerHour for many years, in that time I have had nothing but perfect feedback. I always give 100% to all my clients and this job was no exception.
Your job asked for someone to speed up your WordPress site. Within you budget and time frame there were only a few options available. Of these - setting up caching, assets minification, image compression and optimisation, setting up cache headers - I performed all of them. I even tested multiple caching configurations and plugins to ensure I got the page load time as fast as possible.
As you were on a urgent time frame I worked from 4pm to midnight on that first day.
It was late on that first day I that identified odd behaviour on your server, that could not be explained by poor website optimisation. Further analysis of this showed that the server your site was using appeared to be unable to handle more than a few simultaneous requests. After a lot of discussion, your host admitted to using request rate limiting. This was so poorly configured that even a simple site like yours could not load quickly.
As proof of this I created a static copy of a page on your site and hosted it on both your server and one of my own servers. On your server it took over 30 seconds to load, on my mine it was under 4 seconds.
At this stage I had spent another 4 hours on top of the 8 I had already worked on this job. Despite this I reconsigned the fact you were being given conflicting advice from myself and your hosting company.
I therefore offered that I would, FOR FREE, move your site to another hosting company that had a properly configured server. You seemed to simply ignore this, and any other proof I gave of the root cause being your hosting company.
I received no more responses from you, several weeks passed with my trying to make contact, while still offering a FREE solution.
During this time I was forced to send an invoice as per PPH rules, did I bill for the hours worked? No – I stuck to the original budget despite going many hours over. Even at this point I still offered to move your site to new hosting – FOR FREE.
You did not pay the invoice and it eventually went to PPH debt recovery who released the escrow funds for part of the work I had done. They also created a new invoice for the remaining amount. It is at this point you paid the left over and gave me a bad review.
Sadly your website could have been totally fixed by now for the same amount of money you spent if you simply read the advice I gave you instead of vindictively leaving a bad review.
- by Charlie D.
- Posted: 17 Jan 2016