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    Zahid Saleem

    Zahid Saleem

    Customer Support, Email Support, Data Entry, Virtual Assistant,

    London, United Kingdom

    English and Urdu speaking

    Note: I am in DUBAI, UAE not in the UK A person with multi-tasking abilities, who has excelled in various roles, having experience in the home country and abroad. Major expertise...Read moreNote: I am in DUBAI, UAE not in the UK

    A person with multi-tasking abilities, who has excelled in various roles, having experience in the home country and abroad. Major expertise in sales and marketing, administrative tasks with data entry, documents controlling, customer care, support and complaints handling with the resolution, with both inbound and outbound call center experience, also worked as quality assurance officer, moreover worked in the finance sector as a debt collector. Always ready to accept challenges under pressure and meet expectations with honor. I will be glad to utilize my 14 years of work experience, skills, and excellence in your work to enhance with beneficial consequences.

    Customer Care & Support

    1. Having the ability to use positive language, patience, and attentiveness.
    2. Ability to communicate clearly with the knowledge of the product.
    3. Maintaining customer records by updating account information.

    Complaint Handler

    1. Problem identification, problem-solution & expediting correction, adjustment, and following up to ensure resolution.
    2. Flexibility, problem-solving, and capacity to take criticism and handle negative feedback.
    3. Handle all complaints and investigate with the relevant department and resolve the case within the given time.

    Account Manager / Debt Collector

    1. Maintaining the debtor's account to ensure that the debt status is accurate and latest.
    2. Collecting outstanding debts from clients and achieving collection targets to ensure positive cash flow.
    3. Looking after the finance of the consumer, arranging payment plans to cover the debt to hit the financial target.

    Quality Assurance Officer

    1. Monitoring the calls with the highest standards required as per product in terms of product knowledge, sales, and serviceability, greeting, listening, etiquette, objection handling, efficiency.
    2. Deliver coaching feedback to agents on call and email performance.
    3. Prepare and analyses quality reports for management review.

    Sales and Marketing

    1. Preparing sales and marketing reports to include weekly management reports as well as flash figures.
    2. Providing assistance with telephone coverage, via email and live chat portal.
    3. Responding to enrolled groups and brokers’ requests and inquiries and support to develop marketing collateral.
    4. Assisting sales and marketing staff as necessary at any phase of sales plus marketing efforts.
    5.Preparing market analysis through evaluating new market prospects.

    Data Entry

    1. Organizational and time management abilities with error-free proficient typing.
    2. Arrange dates in sequence, formulate and sort documents for data entry.
    3. Ability on Microsoft office(Word, Excel, PowerPoint) and entering data into database software, checking tonsure the accuracy of the data that has been inputted.
    4. Creating data backups as part of a contingency plan.


    Regards,

    Zahid Saleem
    Dubai, UAE

      5.0
      (12)
      £15
      /hr
    Contact

    Skills

    complaint managementcustomer servicedata entrymicrosoft excelvirtual assistantcontent writingadministrative assistantcollection agencycustomer supportdata entry clerk +5
    email supportlive chat supportpdf to wordphone supportquality improvement
    Industry expertise: Art, Education, Entertainment, FMCG and Hospitality

    Insights

    Freelancer Buyer
    Projects listed
    4
    Freelancers worked with
    0
    Last active
    Oct 04 2023
    Response time
    within two days

    Insights

    Freelancer Buyer
    Projects worked on
    13
    Buyers worked with
    6
    Last active
    Oct 04 2023
    Response time
    within two days

    Skills

    complaint managementcustomer servicedata entrymicrosoft excelvirtual assistantcontent writingadministrative assistantcollection agencycustomer supportdata entry clerk +5
    email supportlive chat supportpdf to wordphone supportquality improvement
    Industry expertise: Art, Education, Entertainment, FMCG and Hospitality

    Insights

    Freelancer Buyer
    Projects listed
    4
    Freelancers worked with
    0
    Last active
    Oct 04 2023
    Response time
    within two days

    Insights

    Freelancer Buyer
    Projects worked on
    13
    Buyers worked with
    6
    Last active
    Oct 04 2023
    Response time
    within two days
    Skills Insights

    Insights

    Freelancer Buyer
    Projects listed
    4
    Freelancers worked with
    0
    Last active
    Oct 04 2023
    Response time
    within two days

    Insights

    Freelancer Buyer
    Projects worked on
    13
    Buyers worked with
    6
    Last active
    Oct 04 2023
    Response time
    within two days
    Skills Insights
    complaint managementcustomer servicedata entrymicrosoft excelvirtual assistantcontent writingadministrative assistantcollection agencycustomer supportdata entry clerk +5
    email supportlive chat supportpdf to wordphone supportquality improvement
    Industry expertise: Art, Education, Entertainment, FMCG and Hospitality
    • Portfolio (5)
    • Offers (7)
    View All (5)
    View All (7)
    REMOVE background of your 20 Pictures in £20
    REMOVE background of your 20 Pictures in £20
    $30
    Zahid
    Zahid S. United Kingdom
    View
    or contact
    • Delivery in 3 days
    Create Social Media Post/Videos at CANVA per hour £20
    Create Social Media Post/Videos at CANVA per hour £20
    $30
    Zahid
    Zahid S. United Kingdom
    View
    or contact
    • Delivery in 3 days
    Offer Customized Packaging Boxes (Price will vary)
    Offer Customized Packaging Boxes (Price will vary)
    $15
    Zahid
    Zahid S. United Kingdom
    View
    or contact
    • Delivery in 5 days
    Automotive Content Writing 500 word
    Automotive Content Writing 500 word
    $130
    Zahid
    Zahid S. United Kingdom
    View
    or contact
    • Delivery in 5 days
    Handle Call Support (10 Calls handling per hour)
    • Rating: 100%
    • Sold: 5
    Handle Call Support (10 Calls handling per hour)
    $20
    Zahid
    Zahid S. United Kingdom
    View
    or contact
    • Delivery in 3 days
    • Sales 5
    • Rating 100%
    Offer Email Support per hour
    Offer Email Support per hour
    $20
    Zahid
    Zahid S. United Kingdom
    View
    or contact
    • Delivery in 3 days
    • Reviews
    • Purchases
    • Endorsements
    Hide feedback
    Data Entry Requirements
    • Naomiby Naomi B.
    • Posted: 12 Jun 2023
    • 2
    • 05 Jul 2023 Naomi B.
      Naomi B.
      Edinburgh, GB

      Zahid has been fantastic to work with on our second project. He completed it well before the proposed deadline, and work was done to a very professional and high standard!

    • 29 Jun 2023 Naomi B.
      Naomi B.
      Edinburgh, GB

      Zahid has been amazing. Great to work with, really great communication and would recommend him for anyone looking to get a job achieved quickly! Thanks Zahid, we look forward to working with you on future projects!

    Handle Call Support (10 Calls handling per hour)
    Handle Call Support (10 Calls handling per hour)
    $20
    • Posted: 12 Feb 2022
    • 100% Positive
    • Sold: 5
    • 2
    • 15 Feb 2022 George K.
      George K.
      Manchester, GB

      excellent work.lol

      Zahid S.
      Zahid S.

      Excellent experience to work with George 5th time.

    • 15 Feb 2022 George K.
      George K.
      Manchester, GB

      excellent work

      Zahid S.
      Zahid S.

      Thank you so much GEORGE for buying 4th time my post.

    • Show more feedback (2)
    Offer Data Entry per hour
    Offer Data Entry per hour
    $10
    • Posted: 4 Jul 2021
    • 100% Positive
    • Sold: 2
    • 0
    • 04 Jul 2021 M B.
      M B.
      Brooklyn, NY, US

      Zahid completed really excellent work re data gathering, is very attentive to requirements and we are going to continue working with Zahid.

    • 12 May 2021 M B.
      M B.
      Brooklyn, NY, US

      Great work with careful attention to my notes.

    Market research and negotiation
    • Jeremyby Jeremy K.
    • Posted: 16 Jun 2021
    • 2
    • 07 Jul 2021 Jeremy K.
      Jeremy K.
      London, GB

      Great working with Zahid as always!

    • 25 Jun 2021 Jeremy K.
      Jeremy K.
      London, GB

      Working with Zahid has been great. We have worked through a few iterations to develop an efficient workstream together. Zahid has been particularly good at market research and tracking/reporting.

    PowerPoint Slides / Presentation Each 10 slides
    PowerPoint Slides / Presentation Each 10 slides
    $20
    • Posted: 23 Feb 2021
    • 100% Positive
    • Sold: 2
    • 0
    • 01 Mar 2021 Kashif S.
      Kashif S.
      Bristol, GB

      Great job

    • 25 Feb 2021 Shahzad A.
      Shahzad A.
      Sydney, AU

      Thank you so much Zahid Saleem, I am extremely delighted with the provided customer service and sharp reaponse. The quality of work is outstanding. I will surely use your service in future too.

    Create Simple PowerPoint Presentation (10 Slides)
    Create Simple PowerPoint Presentation (10 Slides)
    $95
    • Posted: 10 May 2023
    • Not rated
    • Sold: 1
    • 3
      No result found
    Powerpoint presentation for high level final interview
    • Robby Rob L.
    • Posted: 13 Oct 2022
    • 2
      No result found
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