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Technology & ProgrammingWriting & TranslationDesignDigital MarketingVideo, Photo & ImageBusinessMusic & AudioMarketing, Branding & SalesSocial Media
The Ops Team

The Ops Team

Head of Operations and Product

London, United Kingdom

English speaking

I am a technical person with a background in telecommunications, new technology and strategy, I have a head for solving problems and delivering solutions to complex operational...Read moreI am a technical person with a background in telecommunications, new technology and strategy, I have a head for solving problems and delivering solutions to complex operational delivery problems. I work with customers to understand their headaches and I aim to provide the pain relief.

These past few years I have been working as an Independent drafted in to re-organise and implement change or setup the customer operations of teams of various successful start-up ventures. This involved running geographically dispersed Customer Operations, Sales and Support Desk teams. I am a 'hands on' person who has worked with a lot of successful start ups and expanding SME's in recent years, I also have a lot of experience of the general management of geographically dispersed or virtual remote teams.

I have over 15 years experience in Customer facing IT/Telco/ Pre Sales, General Management and Project Management roles. I have worked for high profile corporates, have acted as a trusted consultant for hundreds of SME’s and Start-Up’s.

In the past I have been a Change Manager for various enterprises from Telcos to Governmental Organisations. I have managed Customer Operations and Development Teams in the UK, US, Italy, Ireland and Israel.

Reducing churn of existing customer bases through providing personable account management, pre-sales and consultation on the introduction of value added services. Gained advanced knowledge from working with a multitude of industries from SME's, Government, Industrial to Charitable organisations.

Direct experience managing customer operation teams for start-ups, new product lines, positioning products to exceed impact of direct competitors, delivering operational processes and the general management of pre-sales/project teams internationally. Leading virtual third party teams with an aim of maximising efficiencies in various large organisations and providing insight on industry trends.

  • £30
    /hr
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Skills

project managementbusiness supportcustomer supportsoftware development
Industry expertise: Software

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Last active
Jan 24 2021
Response time
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Freelancer Buyer
Projects worked on
0
Buyers worked with
0
Last active
Jan 24 2021
Response time
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Skills

project managementbusiness supportcustomer supportsoftware development
Industry expertise: Software

Insights

Freelancer Buyer
Projects listed
1
Freelancers worked with
0
Last active
Jan 24 2021
Response time
instantly

Insights

Freelancer Buyer
Projects worked on
0
Buyers worked with
0
Last active
Jan 24 2021
Response time
instantly
Skills Insights

Insights

Freelancer Buyer
Projects listed
1
Freelancers worked with
0
Last active
Jan 24 2021
Response time
instantly

Insights

Freelancer Buyer
Projects worked on
0
Buyers worked with
0
Last active
Jan 24 2021
Response time
instantly
Skills Insights
project managementbusiness supportcustomer supportsoftware development
Industry expertise: Software
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