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    Susan Lane

    Susan Lane

    CS manager/Virtual assistant/Data entry professional UK based

    Redcar, United Kingdom

    For the last 11 years I worked for an out sourced call centre managing accounts for international mobile phone companies, dealing with customer service calls, client payment and...Read moreFor the last 11 years I worked for an out sourced call centre managing accounts for international mobile phone companies, dealing with customer service calls, client payment and billing systems, dealing with data entry and customer complaints, making outbound retention and telesales calls managing many successful campaigns such as business to business, customer satisfaction and sales, also experienced in using VOIP/Skype and trained to work to set targets whilst delivering excellent customer service.
    Self motivated and determined with proven leadership skills and managerial qualities and who has had a significant impact in achieving corporate objectives through effective planning and team work, also offering a full range of secretarial/administrative duties including, typing (audio & copy), formatting existing documents, data input, database management, telephone answering, mail shots and other general office duties, my aim is to offer a comprehensive phone answering/back office service - enabling you to carry on your normal day-to-day activities leaving the customer service and office work to me.


    Area Covered: United Kingdom
    Work Experience Summary: For the last 11 years I worked for an out sourced call centre managing accounts for international mobile phone companies, dealing with customer service calls, client payment and billing systems, dealing with data entry and customer complaints, making outbound retention and telesales calls managing many successful campaigns such as business to business, customer satisfaction and sales, also experienced in using VOIP/Skype and trained to work to set targets whilst delivering excellent customer service.
    Self motivated and determined with proven leadership skills and managerial qualities and who has had a significant impact in achieving corporate objectives through effective planning and team work, also offering a full range of secretarial/administrative duties including, typing (audio & copy), formatting existing documents, data input, database management, telephone answering, mail shots and other general office duties, my aim is to offer a comprehensive phone answering/back office service - enabling you to carry on your normal day-to-day activities leaving the customer service and office work to me.

    Education Summary: St Peter\'s school of Maths & Computing


    GCE Ã�’¢Ãƒ’¯Â’¿Â’½Ãƒ’¯Â’¿Â’½OÃ�’¢Ãƒ’¯Â’¿Â’½Ãƒ’¯Â’¿Â’½ levels

    Ã�’¢Ãƒ’¯Â’¿Â’½Ãƒï¿½Â’¢ Home Economics
    Ã�’¢Ãƒ’¯Â’¿Â’½Ãƒï¿½Â’¢ Religious Education
    Ã�’¢Ãƒ’¯Â’¿Â’½Ãƒï¿½Â’¢ History
    Ã�’¢Ãƒ’¯Â’¿Â’½Ãƒï¿½Â’¢ General Studies
    Ã�’¢Ãƒ’¯Â’¿Â’½Ãƒï¿½Â’¢ English language
    Other qualifications:
    NVQ
    Level 4 Managing Call Handling

    Graham Associates
    Management Development and Appraisal Skills program

    Introducing Call Centre Resource Planning
    Stress Management
    3 Day Management Development Workshop

      5.0
      (1)
      £8
      /hr
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    Skills

    call centermicrosoft excelproject managementtelesalescold callingcopy typingmicrosoft accessmicrosoft powerpointmicrosoft word

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    • Portfolio (1)
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    Script based calling to inbound enquiries - residential property sector
    • Nicholasby Nicholas F.
    • Posted: 27 Nov 2009
    • 1
    • 04 Jan 2010 Nicholas F.
      Nicholas F.
      Royal Tunbridge Wells, GB

      Susan enthusiastically tackled this assignment despite having limited knowledge of the field.

    Direct Marketing
    • Nickby Nick A.
    • Posted: 15 Jan 2010
    • 1
      No result found
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