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    Rowan Sheppard

    Rowan Sheppard

    Personal Assistant / Senior Administrator

    Plymouth, United Kingdom

    Previously I have worked mainly in administration and accounts roles. I have strong accounting and secretarial skills and am very organised. I have developed an experienced skills...Read morePreviously I have worked mainly in administration and accounts roles. I have strong accounting and secretarial skills and am very organised. I have developed an experienced skills pool and like a varied and hands on role where I can learn all aspects of the department I am supporting. I am happy dealing with clients and colleagues at all levels; I have excellent PC skills with a variety of packages and have the ability to learn new systems and procedures quickly. I have worked with a varied client group including children and young people and people with severe and profound learning disabilities.

    Area Covered: devon
    Work Experience Summary: WORK EXPERIENCE
    East Sussex County Council Seaford, East Sussex July ’07 • March’08
    Senior Administration Assistant
    Overall responsibility for the provision of administrative support to the College, and to act as line manager to all support staff in the department. PA duties for Vice Principal, including meeting preparation and diary management. Admin support for the Senior Management Team. Dealing with confidential matters in regard to child protection including liasing with parents around sensitive and distressing issues. Managing administration stationary budgets.

    Liz Anderson and Associates Ballito, South Africa Sep’05 • Nov’05
    Personal Assistant
    Email, Diary management, Transcriptions, minute-typing. Travel arrangements, internet research. Spreadsheet work, Powerpoint presentations.


    7 by 7 Home-based, UK, SA Apr ’04 • Sep’05
    Virtual Personal Assistant/HR Manager
    Virtual Reception and Virtual PA duties. Email, Diary management, Transcriptions, minute-taking, dealing with clients. Travel arrangements, internet research, co-ordinating recruitment and organising training, developing and implementing HR procedures, advertising, Intranet management, Internet Research. Database creation and management, Spreadsheet work, Powerpoint presentations. Switchboard.

    Glenn Flegg & Co Langley, Berkshire Oct ’01 • Aug ’02
    Personal Assistant to Branch Manager and Director
    Inputting client profiles. Setting up filing systems. Typing correspondence. Answering property queries by phone and face to face. Typing property particulars, including loading of digital photographs. Dictaphone typing of property details. Advertising properties in local paper and in shop window. Showing clients properties when necessary. General Administration for branch manager.




    P & O Cruises Langley, Berkshire Oct ’00 • Sep 01
    Administration Assistant
    Producing daily rail reports. Inputting client profiles. Refunding unused flight tickets. Invoicing for car hire, flight tickets and hotels. Setting up filing systems. Typing correspondence. Daily use of Sabre CRS, Word, Excel and the Internet. Answering any Invoice queries. General Administration for branch manager.


    London Heathrow Marriott Hotel Heathrow, Middlesex Sept ’99 • Sept 00
    Conference and Banqueting Co-ordinator
    Daily use of Fidelio Front Office and Fidelio Sales and Catering. Reception work and greeting of guests as required by business. Preparation of all conference bills using Fidelio. Administration work. PA and secretarial work for C & B Manager and Operations Supervisors. Accruing for Invoices and controlling budget. Preparation of menus, table plans and name cards. Preparing daily report for next day’s events for all departments. Supervising Conference and Banqueting staff as required.


    American Airlines Hounslow, Middlesex May ’95 • Aug 99
    Accounts Clerk
    Collecting monies from UK travel agents and dealing with queries. General ledger journal entries daily using SAP financials system. Collection of monies from General Sales Agents (GSA’s) in the Middle East. Auditing GSA ticket stock quarterly. Collating sales reports monthly from GSA’s to provide info to HQ in the US in the form of spreadsheets. Constant liasing with the GSA’s. Six months payroll experience. Administration work.


    VOLUNTARY EXPERIENCE
    Priory School South Norwood Summer 1989/90/91
    Special Needs Carer
    Looking after children with severe and profound learning disabilities on summer play schemes.

    Annecy Roman Catholic School Seaford Sept 2005• May 2008
    Secretary of the PTA
    Responsible for:- minute taking and communication of minutes to parents, stationary orders, petty cash, design and production of posters, organisation of fund-raising events.

    Refugee Action Plymouth Oct 2009 • present
    Admin Assistant
    General Administration duties supporting the Branch Manager, Admin manager and Caseworkers.


    Education Summary: I.T. SKILLS
    Experience and advanced courses using Microsoft Word, Excel, Outlook, Access and PowerPoint. Internet Research. Galileo. Worldspan. Sage Accounting. Training and Experience on SAP Financials system. Oracle experience. Fidelio Sales and Catering. Fidelio Front Office. Sabre. Advanced knowledge of Internet and E-mail. Design Cad. Adobe Photoshop. Intranets. Quick Books. Lotus Notes. SIM’s education system.
    QUALIFICATIONS
    Open University • currently studying
    Degree in International Studies (Bsc)

    Diploma in Politics and Government - 2009

    Certificate in Humanities - 2006

    Certificate in Social Science - 2003

    North East Surrey College of Technology - 1995
    Association of Accounting Technicians- foundation and Intermediate

    South Norwood Adult Education Centre - 1994
    RSA Bookkeeping Level 1 • pass

    South Norwood Adult Education Centre - 1994
    RSA Secretarial/Administration Skills diploma Level 3 • pass

    Coulsdon College - 1993
    A-levels • Pure and Applied Mathematics. Further Mathematics. Physics. Graphics




    Coloma Convent Girls School - 1992
    GCSE’s • English Language(A).English Literature(B).Mathematics(B).German(C).French(C). Geography(C). Craft Design Technology(C).Religious Studies(C).Art(C).Biology-Physics-Chemistry(CC)

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