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    Rebecca Marshall

    Rebecca Marshall

    Executive PA / Business Support

    York, United Kingdom

    Enthusiastic and dedicated individual. Enjoys being part of a successful and productive team. Quick to grasp new ideas and concepts. Able to develop innovative and creative...Read moreEnthusiastic and dedicated individual.

    Enjoys being part of a successful and productive team.

    Quick to grasp new ideas and concepts.

    Able to develop innovative and creative solutions to complex problems.

    Can work well on her own initiative and to demonstrate the highest levels of organisation required to meet tight deadlines.

    Possesses excellent interpersonal skills and can communicate concisely at all levels.

    Area Covered: Personall Assistant, Administration, Telephone Service, Emails, Data Entry & Input, Ghost Wiritng
    Employees: 1
    Work Experience Summary: CAREER SUMMARY

    Sept 07 – To date PA to Sector Director of Corporate Real Estate & FM
    PA to National Cluster Director of FM – Carillion Facilities Management (both London based)

    • Full diary management for all Directors, including accommodation, travel, internal and external meeting requirements and client meetings. Including expenses processing
    • To travel to client meetings, internal meetings where required
    • Daily contact with Carillion clients and internal employees UK and worldwide
    • Manage email accounts for Directors, respond to emails where necessary and flag business critical emails
    • Create, design and maintain power-point presentations, to compile draft letters and correspondence including monthly reports
    • To process and complete all Human Resources documentation relating to various procedures
    • To drive the “Business Action On Homelessness” Carillion Group business Initiative across the UK contracts.
    • To record Health and Safety tours made by the Directors to various contracts onto “On-Track”
    • Setting up new user accounts on the Carillion network. Ordering of Mobile Phones, Blackberries, laptops etc
    • Organising training (internally and externally)
    • Ordering of stationary with own company purchase card and any ad-hoc requests.
    • O6ix Corporate Real Estate – to input leases onto the system for the Corporate Real Estate team
    • To collate, process and dispatch of the Carillion Values Awards for my business division

    Aug 05 – 6 Sept 07 Company Secretary/ Office Manager – Adoberia Technology Ltd

    • Full diary management for all Directors, including accommodation, travel, meeting requirements and client meetings. Including expenses processing
    • To process and complete all Human Resources documentation relating to various procedures
    • Create, design and maintain power-point presentations, to compile draft letters and correspondence. Including monthly reports
    • Processing of invoices and inputting data onto Sage Instant Accounts V11
    • To deal with Company Bank Manager, to ensure the business benefits from any latest offers and deals
    • Responsible for company bank statements, to view, collate and sign off all monies into the account and out of the account
    • Responsible for running the VAT process and submitting to HM Customs and Excise
    • Assist with any company enquiries relating to wages. VAT, Company Registration, NI, Tax, Company Car benefits, Year End etc

    Feb 05 – Sept 05 Business Services & IT-Co-ordinator – Rhodar Ltd

    • Create, design and maintain power-point presentations, to compile draft letters and correspondence. Including monthly reports
    • Responsible for employee security clearance for multi-million pound specialist company projects for BAA – Heathrow – Security Cleared by Disclosure Scotland
    • Resolve IT issues and spec computers/hardware/software
    • Design and implement business working flow charts using Visio
    • Co-ordinate and log helpdesk calls, Book and co-ordinate IT engineers,
    • Responsible for liaising with company lawyers concerning company contracts of employment
    • Setting up user accounts and installation of XP operating systems
    • Responsible for re-designing company website and liaising with external company to implement the project, responsible for updating content
    • Setting up of Blackberry on laptops and desktops and providing support for Blackberry Enterprise Server 3.0.0.6 + support/service and resolve faults
    • Responsible for visiting customer sites to be trained on in-house systems, responsible for rolling training out across the project support teams
    • Providing IT support across 6 companies

    Sept 02 – Jan 04 Police Liaison Officer/ Senior Administrator – Energis

    • Primary contact for Police/Government and other agency enquires and other general enquires made to Energis about internet crime related to our network
    • Processing of all abuse related complaints received to the abuse system (via email) and dealing with them in accordance with the Energis/Freeserve terms and conditions
    • Deal with and process RIPA Notices under the Data Protection Act 1998 and ACPO Standards Manual
    • To deal with and process court orders for release of data from company in-house applications
    • To provide support to Police Constabularies/Agencies regarding general enquiries made to the Police Liaison Office to assist with police investigations
    • To update and continue with the ongoing development of ISO9001 Accreditation
    (responsible for obtaining ISO9001 Accreditation for Network Integrity)
    • Responsible for providing a support function to the general public who contact the Network Integrity Department via 24 hour answer machine
    • To provide technical advice and explanations relating to the Energis Telephony and ISP/CSP Services to constabularies/Agencies and other public authorities
    • To attend Police Constabularies/Agencies conferences to assist with advancing technical awareness of the internet, and how we release data for RIPA Notices
    • To proof read witness statements in preparation for court hearings
    • To ensure that all complaints and requests for data were met within team KPI’s and strict SLA’s
    • To deal with internal/external Subject Access Requests to collate and provide the data that the individual has requested. To also translate technical data into end-user explanations

    April 02 - August 02 Business Developer – Howden’s Joinery

    • Responsible for building and maintaining client accounts
    • Dealing with all telephone general enquires
    • Dealing with complaints and resolving customer issues
    • Providing face-to-face customer service and advice
    • Telesales marketing to enhance customer database
    • Responsible for daily banking for depot and providing financial reports to head office
    • Processing of all internal and external mail
    • Creating, designing and implementing special offer products and mail shots

    Aug 1997 – Nov 2001 Office Administrator - Ioko 365

    • Dealing with any general enquiries for the department
    • Responsible for receiving customer orders via email/fax
    • Dealing with any general enquiries from web site
    • Processing of all orders onto Visual Basic internal database
    • Responsible for updating maintaining web site in Dreamweaver 4
    • Responsible for proving technical support to customers
    • Ensuring that all customers adhered to user terms and conditions to use ioko365 network
    • Responsible for liaising with technical support department to ensure customer complaints were dealt within a timely scale
    • Responsible for setting up corporate accounts and maintaining a good customer relationship
    • Responsible for all maintenance of file stored accounts
    • Providing financial reports and statistics for Manager to report to Company Directors
    Education Summary: EDUCATION AND QUALIFICATIONS

    NVQ: Advanced Business and Finance – 1995 - 1997

    RSA: RSA – Text Working Processing Part 1- 1997
    10 GCSE’s: English, Science, Maths, Geography, Sociology, German, office studies, textiles and food studies.

    COURSES: Word, Excel, Power-point, Telephone Skills and Call Handling, Visio, Telephony Training Course, Microsoft Access, Data Protection Act Awareness Training, Basic Systems Administration of Microsoft Windows Server 2003

    • £15
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    microsoft exceloracle servermicrosoft outlookmicrosoft powerpointmicrosoft visiomicrosoft word

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