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    Myles Modeste

    Myles Modeste

    Outsourcing Consultant / Project Assistant

    London, United Kingdom

    Passionate, customer service delivery professional with a number of years experience working in customer and client facing jobs within maintenance co-ordination and repairs administration....Read morePassionate, customer service delivery professional with a number of years experience working in customer and client facing jobs within maintenance co-ordination and repairs administration. I am a vibrant target driven worker with a tenacious ability to achieve desired outcomes in laid out by employers and clients.

    Over time I have developed my problem solving, customer service and general management skills intent on assisting organizations in need of infrastructure development - in particular new contracts & projects. I am a strong force for change within such organizations, and feel my personal approach to management of staff and client expectations has been greatly received and appreciated. Having enjoyed the time I�ve worked and learned the ways of the repairs contracting world, I am keen to further develop my skills to successfully co-ordinate projects bringing about business development through the skills I already have. In the long term I aspire undertake a formal career in project management, which I feel will be beneficial to the further development of my career and working experience.

    I am currently working as part of project and administrative support group with skills that are ideally suited to both small and large businesses for long term support tasks or individual project based completions.

    Please make contact if there are any services you require delivering well, on time & on budget


    Area Covered: london, essex
    Company Name: Ripple Effective Ltd
    Industry: Construction
    Employees: 1
    Work Experience Summary: Project Administrator
    Ideal Handyman (London & Essex) Ltd, Essex

    Whilst working with Ideal Handyman Ltd I have been responsible for the following work:
    â�’¢ Preparing quotations for works where requested by the customer including creating a quotation ledger containing records of all quote information sent. Through this process I managed to build our confirmed customer database to over 500 customers
    â�’¢ Producing and monitoring project plans for larger works to ensure deadlines and budgets are adhered to. Regularly attending site to personally manage the expectations of clients and ensuring my team had all the necessary resources available to them
    â�’¢ Coordinating the workload of eight directly contracted operatives and six subcontractors by way of creating and booking work and inspections, in addition to sending job details and worksheets via electronic means
    â�’¢ Managing inbound customer enquiries by way of arranging pre-inspections & quotations
    â�’¢ Regularly carrying out customer satisfaction surveys and collating the information generated from the feedback for use with staff supervision meetings and team briefings. During my term here I have achieved an overall 90% satisfaction rate with the works overseen
    â�’¢ Conducting Interviews for prospective tradesmen and partnering subcontractors resulting in the delivery of health and safety inductions to successful candidates
    â�’¢ Negotiating rates of pay with suppliers, subcontractors and operatives often on a package of job completions
    â�’¢ Reviewing and authorizing timesheets and invoice charges from operatives, suppliers and contractors against the information on our database for payment
    â�’¢ Organization and deployment of marketing campaigns in the form of target leafleting areas, cold calling and drop-inâ��s


    Assistant Quantity Surveyor
    Connaught Partnerships, London

    Whilst working with Connaught Partnerships I undertook tasks consisting of:
    â�’¢ The management of our quoted/estimated works program. This included sourcing, drafting and sending estimates to Barnet Homes
    â�’¢ Arranged and instructed newly approved works to be carried out
    â�’¢ Assisted in the recruitment of new contractors and sourced alternative suppliers where required
    â�’¢ Assisted the agreement of rates received by our suppliers and subcontractors for work in accordance with our SOR
    â�’¢ Managed eight subcontractor accounts
    â�’¢ Applied to Barnet Homes for the values of work that has been carried out by our subcontractors, often having to apply variations to our works orders on our control system
    â�’¢ Recorded and tenant request on our internal database system â�� Control
    â�’¢ Drafted and managed the implementation of a â��paperlessâ�� environment in our office space, which in turn assisted with the information being carried on our control system holding more detailed information pertaining to each job for example quotes, letters, drawings and invoices

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