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    Ma. Rhea Grimaldo

    Ma. Rhea Grimaldo

    Web Content Admin

    London, United Kingdom

    For almost 2 years that I've been working, I have gained knowledge about document preparation using MS Office, internet research, file transfer method through Filezilla and...Read moreFor almost 2 years that I've been working, I have gained knowledge about document preparation using MS Office, internet research, file transfer method through Filezilla and I also enhanced my typing skills. Through this experiences, I am still planning to pursue a career with programming and I am seeking for hands-on training to supplement my basic knowledge of C/C++ Language, PHP, COBOL and SQL.

    Area Covered: Cavite, Philippines
    Work Experience Summary: CODING TECHNICIAN - Oce Business Services
    RESPONSIBILITIES:
    Analyze documents
    Enter necessary document information to VCode application
    Ensure accuracy of information
    Reports daily productivity

    EXPERIENCES GAINED:
    Analization of documents information
    Unitization
    Document Title
    Author
    Creation Date
    Addressee and Copyee
    Document Characteristics

    PROCESS ASSOCIATE - Cognizant
    RESPONSIBILITIES:
    Process clients' local service requests.
    Ensure accuracy as well as target productivity for a process.
    Answer co-employee querries through chat.

    As POC:
    Assigns/distribute work items for team members.
    Prepares productivity report for the whole day.
    Solves some of the escalations.
    Maintains downtime trackers.

    EXPERIENCE/KNOWLEDGE GAINED:
    Knowledge of how LSRs for a telecommunications account are processed.
    Knowledge of CITRIX systems like CRM, OMS, LSRV, BBNMS, Exception Manager, especially Boomerang.
    Experience in balancing both productivity rate as well as quality for processes done.
    Education Summary: BS Information Technology - Undergraduate
    Administrative Assistant - Employee
    Project Coordinator - Employee
    Process Associate - Employee
    Coding Technician - Project-based Employee

    • £7
      /hr
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    Skills

    microsoft excelhtml/html5mysqlcopy typingmicrosoft accessmicrosoft wordPHP programming language

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