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    Jamie Ray

    Jamie Ray

    Account Manager, Client Service Manager, Project Manager

    Davao, Philippines

    To satisfy clients' needs and requirements while maximizing my management and communication skills. Over the last 4 years, I have developed and honed my management and...Read moreTo satisfy clients' needs and requirements while maximizing my management and communication skills.

    Over the last 4 years, I have developed and honed my management and supervisory skills in the back office support and business process outsourcing (call center) industries. I have been in constant correspondences with senior level executives from both SMEs and Fortune 1000 companies in attending to the needs of American and Canadian clients. I am aiming to acquire long-term business relationships/partnerships with clients who may be needing assistance in achieving goals related to client-base expansion, collections and improved customer relations. I am highly capable of leading and managing a team and work well in delivering goals and objectives in a specified period of time, as required. I have a high sense of responsibility and accountability which I am very willing to demonstrate and authenticate once given the opportunity to.

    Area Covered: United Kingdom
    Work Experience Summary: MONSTER RADIO BT99.5
    Davao City 8000, Philippines

    DISC JOCKEY
    January 2009 to present

    • Handles the prime time or morning show
    • Handles the talk show segment

    COMPANY NAME WITHHELD
    Corporate Office: CA, USA
    Site: Davao City 8000, Philippines

    ACCOUNT MANAGER
    August 2009 to present

    • Manages accounts for financial & IT telemarketing projects
    • Maintains constant correspondences with clients to ensure 100% client retention
    • Manages both quality and productivity of about 30 to 50 telemarketing projects to ensure that campaign objectives are met if not exceeded
    • Attends to client complaints and comes up with resolutions to be carried out by the production team
    • Manages the revenue of the department and overlooks incentives and commissions
    • Manages a group of team supervisors as direct reports and leads about 40 to 60 telemarketers

    TEAM SUPERVISOR
    March to August 2009

    • Monitored and supervised a group of telemarketers
    • Accountable in delivering the team’s quota
    • Identified and coached bottom agents for further training and skills building
    • Awarded as Top Production Team for the months of March, April, May, June and July 2009
    • Consistently exceeded production quota by up to 200%

    TELEMARKETER
    October 2008 to March 2009

    • Set phone and face appointments for multiple financial and IT campaigns
    • Consistently exceeded quota set by management
    • Awarded as the Top Producer from the month of November 2008 until February 2009
    • Maintained a QA score of 96-99%

    SYKES ASIA INC
    Corporate Office: Tampa, FL 33602
    Site: Ortigas Center 1552, Philippines

    COLLECTIONS SPECIALIST
    March 2007 to March 2008

    • Ensured that outstanding invoices are paid in a timely manner according to terms extended to clients
    • Established professional relationships with clients and counterparts to make sure that issues are addressed and challenges are resolved
    • Consistently exceeded cash goals set by management
    • Awarded as Top Performer from April 2007 to March 2008

    PEOPLESUPPORT PHILS
    Corporate Office: Los Angeles, CA 90024
    Site: Makati City 1226, Philippines

    TRAVEL SPECIALIST (Customer Service)
    May to October 2006

    • Assisted customers in the canceling and rebooking of flight reservations
    • Provided fast and accurate solutions to unexpected travel crises
    • Addressed demands of irate customers with solutions in accordance to company policies
    • Special Performance Awardee from July to October 2006

    Education Summary: ATENEO DE DAVAO UNIVERSITY
    Masters in Business Administration
    Davao City Philippines
    June 2010 to present

    ATENEO DE DAVAO UNIVERSITY
    AB Mass Communications
    Davao City 8000, Philippines
    March 2006

    INTERNATIONAL PUBLIC RELATIONS ASSOCIATION (IPRA)
    HOW TO MAKE IT IN PR
    Mandaluyong City 1554, Philippines
    February 27, 2008

    PEOPLESUPPORT UNIVERSITY
    CUSTOMER SERVICE TRAINING
    Makati City 1226, Philippines
    May to June 2006

    • £8
      /hr
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    call centercustomer serviceproject managementlead generationcold calling

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